Hani Abushaban Email & Phone Number

Palestinian Authority

As a results-oriented Sales Officer with Jawwal, the premier telecommunications provider in Palestine, I excel at delivering customized solutions, boosting customer satisfaction, and driving revenue growth. With a focus on efficiency and collaboration, I bring a proactive approach to optimizing customer service and sales outcomes. • Enhanced Customer Satisfaction: Resolved complex customer inquiries with tailored solutions, leading to a 20% increase in customer satisfaction and a reduction in repeat complaints. • Boosted Sales Performance: Leveraged upselling and cross-selling strategies to expand product adoption, achieving a 15% increase in sales revenue quarter over quarter. • Data-Driven Sales Optimization: Analyzed and reported on daily, weekly, and monthly sales metrics, contributing to a 25% improvement in sales team productivity by identifying key trends and adjusting tactics. • Strengthened Cross-Functional Collaboration: Acted as a liaison between the Sales, Contact Center, and Marketing departments, ensuring alignment on product launches and customer service protocols, which enhanced overall service delivery and contributed to a 10% reduction in customer service response times. • Revenue Assurance & Accuracy: Maintained meticulous control over daily revenue reconciliation and cash management, reducing discrepancies by 30% and ensuring accurate financial reporting. • Adaptability & Initiative: Proactively took on additional projects, including sales training initiatives, to support evolving business needs and foster a culture of continuous improvement.

Palestine, Gaza

1. Examining the financial statements2. Create budget plans3. Organizing financial records4. Advice on tax planning5. Helping customers save money when it comes time to file taxes6. Develop annual tax plans for clients to follow up throughout the year7. Ensure that clients adhere to quarterly and annual tax deadlines8. Advising clients on the impact of tax laws and liabilities

Palestine, Gaza

In my role at PMP, I managed and coordinated booking and satellite operations for a leading media production company serving both local and international channels, while also providing interpretation services to support effective communication between clients and teams.Key responsibilities included: • Client Relations: Acted as the primary point of contact for clients to schedule broadcast slots and ensure seamless coordination of satellite transmissions, maintaining high client satisfaction. • Scheduling & Coordination: Handled a high volume of booking requests, balancing multiple projects under tight deadlines to meet dynamic broadcast schedules. • Technical Coordination: Collaborated with technical teams to establish satellite connections, troubleshoot transmission issues, and ensure uninterrupted, high-quality broadcast feeds. • Interpretation Services: Facilitated clear communication by translating between Arabic and English, bridging language gaps to enhance client understanding and satisfaction. • Quality Assurance: Implemented quality control measures, ensuring that all broadcasts adhered to PMP’s standards for clarity, reliability, and timing. • Team Collaboration: Worked closely with cross-functional teams to align production schedules and deliver services that uphold PMP’s commitment to transparency and top-class quality.This experience strengthened my skills in high-stakes communication, multitasking under pressure, and coordinating complex logistics within a fast-paced media environment.

Palestinian Authority