• Provide Tier 2 troubleshooting for high-value clients experiencing issues, during ad creation and delivery on Facebook and Instagram, with over 75 cases handled weekly during peak periods• Enhance product usability by resolving product confusions, by providing steps, screen recordings, as well as any beneficial resources• Work closely with product specialists/engineers in bug escalations and feature requests, and providing detailed investigative notes on possible bugs•… Show more • Provide Tier 2 troubleshooting for high-value clients experiencing issues, during ad creation and delivery on Facebook and Instagram, with over 75 cases handled weekly during peak periods• Enhance product usability by resolving product confusions, by providing steps, screen recordings, as well as any beneficial resources• Work closely with product specialists/engineers in bug escalations and feature requests, and providing detailed investigative notes on possible bugs• Part of two Direct-to-Customer(D2C) pilots, directly communicating with clients to ensure quality response and to reduce the overall resolution time• Achieved QA "Rockstar" twice, and is part of the Quality Assurance(QA) Immersion program, assisting the QA Team to conduct various deep dives into past cases Show less

• Increased brand awareness through creation and management of social media channels, boosting social media engagement by 30%• Planned and executed web, SEO, database marketing and social media advertising campaigns• Implemented weekly promotional and editorial strategies to improve customer engagement across channels• Monitored and analyzed market and competitor metrics to inform digital marketing strategies.

• Provide service and assistance in meeting passengers’ needs throughout flights, such as preparing meals and attending to their requests• Greet and communicate with passengers to ensure they feel safe, as well as comfortable• Ensure the safety of passengers through pre-flight safety checks, proper demonstration on usage of safety and emergency equipment and monitoring overall compliance to safety measures

• Provide financial advice to prospects and existing clients, with regards to wealth protection, preservation and accumulation• Plan-out personal weekly work schedule, balancing between personal training, prospecting and attending appointments• Communicate constantly with people, such as prospecting through door-knocks, cold calls, roadshows and seminars, and during appointments

• Provide check-in services for two hotels, whichever requires manpower at a specific period, and well-versed in both the product information of both an upper upscale boutique hotel and a fast-paced limited service hotel• Led the bellmen in the re-organization of Hotel Indigo’s concierge baggage store room, resulting in a more spacious store room, and implemented several storage procedures and tools to ease and smoothen the flow of the storing/retrieval process• Decorate Hotel… Show more • Provide check-in services for two hotels, whichever requires manpower at a specific period, and well-versed in both the product information of both an upper upscale boutique hotel and a fast-paced limited service hotel• Led the bellmen in the re-organization of Hotel Indigo’s concierge baggage store room, resulting in a more spacious store room, and implemented several storage procedures and tools to ease and smoothen the flow of the storing/retrieval process• Decorate Hotel Indigo rooms with flowers, origamis, towel arts and cards, for different special occasions such as Birthdays, Anniversaries, etc. Show less

• Provide information and services to guests, as a concierge staff, as well as manage the human traffic in the lobby and the transportation for staying guests• Answer phone calls by the public, guests and staff, and liaising with multiple departments such as Front Office, Security, Housekeeping and Engineering, to ensure that guest requests are met, and complaints are handled immediately• Assist guests with check-in and check-out services, room changes, billing and payment, and… Show more • Provide information and services to guests, as a concierge staff, as well as manage the human traffic in the lobby and the transportation for staying guests• Answer phone calls by the public, guests and staff, and liaising with multiple departments such as Front Office, Security, Housekeeping and Engineering, to ensure that guest requests are met, and complaints are handled immediately• Assist guests with check-in and check-out services, room changes, billing and payment, and work closely with Housekeeping to ensure clean rooms are available when needed Show less

• Command a group of firefighters during a real life fire emergency, assessing the situation and giving out necessary orders, while communicating with the paramedics and working with the police force to control the crowd, resulting in the safe evacuation of casualties on multiple occasions.• Conducted equipment drills and lectures to educate new inexperience firefighters, resulting in 5 batches of Full-Time National Servicemen (NSFs) operationally ready for fire and rescue… Show more • Command a group of firefighters during a real life fire emergency, assessing the situation and giving out necessary orders, while communicating with the paramedics and working with the police force to control the crowd, resulting in the safe evacuation of casualties on multiple occasions.• Conducted equipment drills and lectures to educate new inexperience firefighters, resulting in 5 batches of Full-Time National Servicemen (NSFs) operationally ready for fire and rescue emergencies• In charged of managing all arrangement of Operational Survey and compiling information of premises within fire station boundary, by contacting companies, arranging the dates and visiting the premises, which resulted in 4 Operational Surveys conducted each month.• Awarded Best Practical Trainee in the 16th Section Commander Course• Involved in sport events and representing the division’s athletic team, resulting is Best NSF Sportsman of 2014 Show less

• Assisted passengers in their departure and arrival processes in Changi Airport, by guiding them with check-in procedures, boarding of the aircraft, as well as communicating with the ground handling crew and aircraft crew for smooth departures and arrivals of 12 different flights daily• Communicated with check-in crew from overseas airports regarding details of passengers, through emails and a shared passenger check-in system, as well as completing necessary fight documents for… Show more • Assisted passengers in their departure and arrival processes in Changi Airport, by guiding them with check-in procedures, boarding of the aircraft, as well as communicating with the ground handling crew and aircraft crew for smooth departures and arrivals of 12 different flights daily• Communicated with check-in crew from overseas airports regarding details of passengers, through emails and a shared passenger check-in system, as well as completing necessary fight documents for aircraft crew to ensure seamless travel for passengers• Handled displeased passengers during delayed flights, by remaining calm throughout and constantly communicating and updating passengers regarding their flight Show less