Operations Manager
Current-Lead and guarantee a smooth and efficient operations of all restaurants. (Applebee's /IHOP/ Ocean basket KSA).-Working day to day with Restaurant Management on improving the guest experience, team member experience and profitability.-Ensure compliance with all Standard Operating Procedures, Operations Assessment Report and Eco sure standards and develop corrective action plans, milestones and timetables where appropriate.-Collaborate with restaurants leaders on annual planning and alignment with Int. brands standard. -Remain actively involved with any restaurant/organization that routinely delivers a customer experience inconsistent with the Ocean basket/IHOP/Applebee’s vision, supporting the definition and execution of a work plan to improve and ensure steady progress toward compliance.-Work to assessing talent and bench strength at all levels to achieve short and long term business needs.-Employ effective interpersonal and negotiation skills to effectively drive business objectives and manage change.-Personally conduct necessary or required operations evaluations (Eco sure / SPA) for all restaurants, while ensuring 100% of the restaurants within assigned region are evaluated at least once a year, are in compliance with brand standards and supporting any escalation that is required.-Deliver specialized coaching on core operating processes/programs and support implementation of new programs and campaign assessments.-NRO / Re Image Support to ensure Operational Excellence-Actively share and assist teams in adopting best practices.-Crisis management support.-Manage individual restaurants budget.-Work with Individual restaurant managers to develop their P&L knowledge.-Evaluate restaurant managers knowledge and coach them how to improve the business.-Strong commitment to training and systems management.
