Haniff Abdullah Email & Phone Number

Singapore

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Perform Core network maintenance of IMS/VIMS – CloudIMS, CloudSBC, CloudSPS and IGW - MSOFTX3000 and I-SBC, manage SR issue handling, routine operations execution - Software Upgrade and Patch, Health Check, Rectification & Precaution, License Management, EOS Management and other operations related activity.- Completed I-SBC Rectification 2019&2020 (delayed since 2019) – C Version Software Upgradeo Both I-SBC (SE2900) successfully executed even with no prior experience of SBC software upgrade.- Completed IMS Rectification 2019&2020 (delayed since 2019) – Software patcho Successfully patch – ATS (ATS9900), CSCF (CSC3300), AGCF (UAC3000), CCF (iCG9815), SPG (SPG2800), MRFP (MRP6600), MGCF (UGC3200)o Successfully patch HSS (HSS9860), USCDBo Successfully patch MSS (MSOFTX3000) and IGWB- Completed Cloud SBC(CloudSE2980) software patch of IMS Rectification 2021 smoothly- Completed UMG8900 software patch of UMG8900 Rectification for 2021 successfully.- Upgraded R version of MSS (MSOFTX3000&IGWB) and I-SBC (SE2900) to extend the EOS successfully- Familiar with Huawei tools and close all risks found during Health Check each quarter promptly.- Monitor active SR, proactively support customer and Huawei MTAC to resolve issue faster.- Contingency plan and Network Topology revision by HQ.- Analyze Alarms and network KPI weekly to ensure network performance is normal.- Support Huawei and customer engineering team on the troubleshooting of IMS services by providing guidance and references.- Achieved A in 2021Q1&Q3 for Performance-Based evaluation- Successfully installed VIMS & VSPS patch for Rectification of IMS and Signaling product 2021Award:- Award of Maxis Year 2017 Network Safety – zero incidents in 700 days.- Epidemic BCM Assurance Award- Galloping Horse Award Oct2016, Dec2018, July2020, Dec.2020, Nov2021Huawei Tools usage:- U2020, UMG toolkits, UMG Recording, CHR, Upgrade CheckTool, Tracing, SOL, IGWB,

Kuala Lumpur, Malaysia

 Successfully executed all operation and maintenance with zero incidents for CS Core nodes; MSS (MSOFTX3000), MGW (UMG8900) and STP (SG7000) for Maxis; the biggest operator in Malaysia  Confirmation of employment attained in two months instead of three months’ probation period Received appreciation letter from customer’s Head of CS Core Service Assurance  Independently performed BAM and OS patch for CPCI MSS [MSOFTX3000] whilst still under probation Performed BAM/Workstation Replacement implementation for CPCI MSS&STP (Window 2008/SQL Server 2008) Successfully prepared, tested in test bed and performed pilot of Tuple Table expansion  On-site standby during festive season for CS Core nodes – MSS, MGW and STP Performed ad-hoc STP patch due to one critical incident on the weekend Continuously planning, testing and implementing independently CPCI/ATCA MSS, MGW and STP patches Continuously executed Windows Security Patches to network element to avoid known risks Carefully study precaution list every month for identified risks and take action when necessary Perform accident drilling once a year via e-lab  Planning and executing health check log collection, liaise with HQ for recommended correction and collaborate with customer to complete the correction through i-risk cases Weekly meeting with customer for on-going cases and upcoming activities  Monitor current cases status and ensure those meet the SLA. Monitor network performances (KPI) of CS Core and vIMS to achieve customer satisfaction Passed all internal exams of certified Operation and Maintenance engineer Substituting Technical Director for CS Core products when he is not available Delivered workshops/competence transfer to cross- product operation, maintenance engineers and customers.  Obtained A in case-study rated by GTAC (Global product support/Product Line) Achieved A in 2018Q1&Q4 for Performance-Based evaluationCertificates: MOOC, PPCC and Cyber Security.

Kuala Lumpur, Malaysia

Same role and descriptions as working in Kelly Services as Core Network Engineer - CS Core (Operation and Maintenance)

Bogotá D.C. Area, Colombia

 Successfully executed all Care CS Core (MSS R4, MSCi DX200, MGW R4 and HLR DX200) operation and maintenance for the biggest operator in Latin America. Escalated very few emergencies to Product Line; Strong troubleshooting and problem solving skills. Responsible for preventive, corrective maintenance and patching installations.  Team member of On-Call Technical Support roster Performed Competence transfer among team members. Provided root cause analysis, incident, outage reports and workaround if applicable for major/critical emergencies, outages and cases. Feature testing and verification of U4 SW Upgrade (MGW) in Nokia Dallas, USA. Experienced in multi-vendor integration and troubleshooting. Performed pilot of OLCM (GSM Lawful Intercept) installation and troubleshooting. Amongst critical faults that were solved were:o Successfully recovered one corrupted HOSTEL database which affected 500K users.o Successfully recovered one MGW with total outage which is located in another city.o Successfully recovered one BSC which was in cyclic restart mode. o Successfully recovered one RNC that was in cyclic restart mode.o Solved countless emergencies where high clear codes observed in the network. Performed major pilot HW/SW installations, M13 – M16 (MSS/MSC/HLR), U3 – U5 (MGW). Analyzed failed upgrades of CS Core, RNC, and BSC and provided root cause analysis. Performed pilot of HLR migration activity. Customer ended up buying 50 migration services. Took over the critical, urgent cases or long runner cases to achieve the SLA target. Supported customer, Solution Manager or NPO for new features or technical audit. Supported implementation team with their commissioning, testing, integration and network expansion issues. Fluent Spanish speaker and substitute Technical Manager when he is out of office. On-Site Standby during Christmas, New Year and other festive holidays.

Bogotá D.C. Area, Colombia

Same descriptions as Senior CS Core Engineer with MORSON Human Resources Ltd

Greater Buenos Aires, Argentina

Successfully executed HW/SW upgrade in the network within targeted time.