Hanif Ahmed Email & Phone Number

Oman

Muscat, Masqaţ, Oman

1. E-commerce Manager: Spearheaded the successful launch of Azooz e-commerce platform, generating $750,000 in revenue within 6 months through strategic market research, persona development, and app onboarding.2. Category and Vendor Management: Strategically curated categories through in-depth research, negotiating pricing for optimal margins. Top 3 categories contributed to over 70% of total revenue.3. Business Development and Negotiation: Successfully reduced vendor cut from 20% to 10%, resulting in a 10% revenue increase. Identified and launched operations in Barka and Jebel Sifah, contributing an additional 8% to total revenue.4. Leadership and Team Management: Led a high-performing team of 30, achieving a CSAT rating above 98%, fulfillment rate exceeding 96%, and maintaining waste below 1%.5. Inventory & Warehouse Management: Implemented CRM modifications automating 60% of manual tasks, ensuring efficient inventory control and minimizing overstocking.6. Product Development: Continuously improved app flows, addressing user pain points, and enhancing usability. Achieved a 100% cost saving on UA/UX expenses.7. Operations Management: Analyzed daily operations, optimized performance, oversaw marketing campaigns, and made strategic decisions for seamless business continuity and success.

Gurgaon, Haryana, India

1. Operations: Led a team of 100 Operations Specialists & 10 SME's while managing 10 cities and 40 on-demand categories like beauty and wellness at home, home cleaning, pest control etc.2. Analysis & Reporting: Preparation of a daily performance report outlining overall performance, including Demand, Supply, Delivery, Opportunity Lost, BCE, and Run Rate in relation to the target, and sharing to Co-Founders and Business Heads.3. Category Management: Development and analysis of Ops Intervention Report to identify problematic cities, hubs, and category bases for building supply and capacity resets. Acted as a category manager and evaluated vendor performance and recall them for refresher training. Identified high-performing category through reports and advocated for an expansion plan, and raised a low-performing category to begin a PIP.4. Team Management: Trained personnel ready to act quickly in critical roles. Creating a daily agent performance report to identify top and bottom performers and to organize R & R and training programs based on it. Maintained proper staffing levels to guarantee timely & accurate deliveries.5. Service Delivery: Ensuring SLAs are met in order to maximize Timely Response, Arrival, and Delivery. Ensured that service professionals wore uniforms & followed all hygiene standards while performing their duties. Identified the areas requiring high ops intervention & advised the category manager to bring on more professionals.6. Business Development: Identified opportunities for growth within the city & collaborated with business development teams to reach sales goal.7. Customer Service & Escalations: Handling all booking escalations sent in by the Escalation Team, ensuring all revisits are accommodated. 8. Vendor Management: Post-Onboarding Vendor Management by engaging them in taking a higher number of leads. Charging Penalties to Poorly Performing vendors in order to Reduce BCE's.

New Delhi, Delhi, India

1. Quality Operations: Managed daily PSB activities, ensuring exceptional quality, training, and feedback for the team. Actively monitored calls and produced insightful Daily Quality & Feedback Reports.2. Report Generation: Crafted comprehensive weekly quality scores and productivity charts, showcasing the performance of agents with exceptional detail. Conducted challenging monthly mock calls and generated insightful reports to evaluate agents' knowledge base.3. Recruitment and Training: Conducted in-depth candidate interviews to screen and select top-performing individuals with the required skills for the process. Implemented effective Call Calibration Sessions for ongoing learning and development, and delivered impactful Process Training to newly hired agents.4. Performance Transformation: Regularly reviewed and monitored agents' performance, providing valuable feedback, counseling, and improvement guidance to drive their performance to new heights.

Aviation And Hospitality Management, Hospitality Administration/Management

Higher Secondary, Business/Commerce, General