Hani Hussein Email & Phone Number

California, United States

Switzerland 🇨🇭 , Ch

- Manages a supply chain project to implement a new system of adding spare parts for easy access of repair and replacement using agile sprints - Establishes plans to generate products from inception to consumer launch, including managing teams of up to five staff, time lines and budgets - Developed a product vision and strategy for Field Service Engineers for installation, troubleshooting, and repair of Non-Invasive Pre-Natal Testing Product - Leads engineering team to translate 7000+ pages of content from third-party robotics manuals to Rochestandard documentation

Bangalore, Karnataka, In

▪ Produced databases, tools, queries, and reports for analyzing, summarizing, and root causing board failure data.▪ Worked across Logistics and Engineering teams to improve product reliability, reduce board repair time, automate reporting, and minimize waste.▪ Constructed database to handle incoming data and securely route to application frameworks.

Cupertino, California, Us

- Provided an enriching customer experience to international and domestic visitors.- Organized improved event planning for Apple employees to reduce wait times.- Delivered complete solutions using products and services to develop lifelong relationships with Apple.

Atlanta, Ga, Us

- Performed year-long consultation service for Chick-fil-A kitchen centerline optimization.- Programmed ProModel Simulation on improved layout with 10% improved sandwich production.- Formulated root-cause analysis using Pareto chart, FMEA, and flowchart diagrams.

Washington, D.C., Us

- Utilized Minitab statistical software to analyze and interpret data to find trends.- Trained and mentored by Master Black Belt on DMAIC process and process improvement expected to save USPS up to $250,000 annually. - Completed 5S project to save office time for mail carriers and reduce potential workplace injuries

Us

- Thoroughly removed malware infections and security vulnerabilities- Provided technical support, maintenance, and upgrades to client machines- Improved Net Promoter Score Quality of Service by 22% from client satisfaction surveys

Us

- Created and closed support tickets for computer and mobile repairs- Restored client machines to optimum standards- Improved queuing process by 15% to minimize client wait times

Richfield, Minnesota, Us

• Attended frequent trainings on the most up-to-date consumer technologies• Maintained awareness to trending items while assisting customers find the product that’s perfect for them.• Functioned as a leadership support role, training new hires and making decisions to ensure customer satisfaction.

Sunnyvale, Ca, Us

- Scheduled projects for counselors to present to students- Planned material and budgetary usage for capacity- Slashed department costs by 13% by utilizing existing resources