Hani Muhammad Hilmi Hanizam Email & Phone Number

Malaysia

• Customer Success Management - Be the trusted advisor and advocate to the customers• On boarding - Engage customers proactively with regular strategy communication via e-mails, live chat or calls to drive value andusage across ABSS' products• Training - Ascertain customer goals and collaborate oncustomized inbound strategic plans while driving customeraccountability• Cross-sell, Up-sell & Renewals - Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk• Customer Support - Resolve customer inquiries by aligning customers with the right resources.• Advocacy - Partner with internal teams to maintain and grow customer investment

Petaling Jaya, Selangor, Malaysia

Responsible to handle inbound calls from Malaysia and Singapore customer for Harvey Norman and also incoming enquires via email from the customers for both countries. Handle complaints from the customer and also handle the checking for the delivery for the customer’s order. Help customer to check the stock inventory and also help customer to understand more about the product. On top of that the helping the customer to arrange for the delivery date for their products with the storeperson and also the delivery team.

Cawangan Bangi

• Placed under Corporate Service Department• Transfered to be the Frontliner for Hasil Care Line under Unit Bantuan Khas Kerajaan with guidance from Ministry of Finance• Responsible in customer service about the knowledge for Bantuan Khas Kejaan that introduces every year by the Ministry of Finance

Lhdn Seremban

• Placed under Customer Service Unit in LHDN Seremban• Managing the data and applications of the Bantuan Sara Hidup with guidance from Ministry of Finance• Responsible in data entry and instructing the applicants of BSH throughout the whole process of Bantuan Sara Hidup

Lead the Business Development Department of Smart Herbs Manufacturing Sdn Bhd and responsible in forecasting the output for the production of finished goods, and also responsible for the marketing and sales of the company

Malacca, Malaysia

Mainly working close with the Sales and Marketing Team to ensure the team work smoothly. Also responsible with group visit bookings guiding them foo smooth factory visit.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: -YOUNG INNOVATOR DAY 2017 – PROJECT MANAGER -CLASS REPRESENTATIVE FOR 3 SEMESTER IN UITM MELAKA CITY CAMPUS.

High School Diploma, Business Administration And Management, General