1) Provided comprehensive IT support, resolving hardware and software issues promptly to minimize downtime.2) Monitored and maintained network operations, ensuring continuous availability and optimal performance.3) Committed to continuous learning and development to refine skills and advance service quality4) Managed data communication setups and streamlined print job management, enhancing client satisfaction.5) Oversaw email backup, archiving, and restoration within an intranet environment.6) Increased customer satisfaction through engaging and supportive communication7) Configured and monitored LAN environments, ensuring reliable connectivity and efficient system performance.8) Handled inhouse calls/tickets with a proactive approach, consistently surpassing performance goals.9) Installed and maintained networking devices such as printers, projectors, and CCTV cameras