Hani Raza Email & Phone Number

Mississauga, Ontario, Canada

• Demonstrated commitment to first call resolution by taking ownership & accountability of client problems at first point of contact • Solved clients’ problems regarding a variety of banking topics by asking probing questions • Recommended products and services (account types, overdraft protection, etc.), and shared information with clients to meet current and future financial needs • Managed risk and compliance routines when carrying out transactions

Toronto, Canada Area

Multitasking: Successfully handled a parking lot with many customers during rush time

Newmarket, Ontario, Canada

• Analytical Thinking: Probed customers to find reasons for late pmts and uncover issues they were unaware of (pmts made to wrong cards, bank errors in pmt processing, etc.) to give satisfying solutions and arrange pmts• Team Player: Regularly topped monthly scoreboard for total kept dollars and motivated and helped team members in the process (in Wal-Mart division of Bill Gosling)

Prioritization: Held ownership of report on flight profitability that had prioritization as was used by finance director

Mississauga, Ontario, Canada

Financial Modeling: Helped gauge performance of $70 million Microsoft Business Solutions business by engineering a detailed ERP and CRM products sales report; utilized Access queries, Excel functions and PowerPivot in the process

Toronto, Canada Area

Presentation Skills: Improved communication and innovative thinking skills by delivering PowerPoint presentation to supervisors about the economic gardening initiatives of international jurisdictionsAnalytics Creation: Utilized SurveyMonkey to gauge revenues, number of employees, and other economic parameters of the Ministry’s client enterprises

Toronto, On

Financial Statement Analysis: Worked on forestry company projects by using Excel’s trace function, examined accounting statements and modifying model for investment portfolio of a dedicated fund