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An engaging thought leader, memory maker, culture and community builder, I believe to truly understand luxury travel and lifestyle you must experience and adore it. Having travelled to over 70 countries and explored many cultures, I pride myself in being a global citizen. I have worked at top luxury hotel brands and have a deep understanding of what it takes to build a brand that stands out for excellence in guest experience, while focusing on increasing profitability and asset valuation. I am also a member of the Standards Advisory Committee of the Forbes Travel Guide. My focus is on optimizing hotel & resort business and building communities within individual properties and the industry as a whole. Looking at a hotel’s role in its community is good for guests, the city and business. Creativity in enhancing the surrounding community has laid the foundation for my efforts in increasing occupancy and guest satisfaction. Through my roles as General Manger & Managing Director, I have learned to optimize the value of the assets which I am entrusted. At my current home base in Toronto, my involvement in many of the city’s most transformative projects in the luxury hospitality scene has helped me understand the importance of cooperation across industry sectors for the common good. Toward this goal, I participated in Mayor Tory’s LA Mission, promoting Toronto as a leading destination for film & entertainment production. Along with other leaders, I helped orchestrate the relocation of Toronto Fashion Week to Yorkville. This was pivotal in further elevating the status of Yorkville as a top fashion destination. The halo effect for The Hazelton Hotel was a substantial lift in positioning, and increase in profitability & occupancy. During my time at The Hazelton, the hotel attained & retained its number 1 ranking on Trip Advisor for 4 consecutive years and was deemed the finest boutique hotel in the city. A key benchmark to measure my success is my ability to inspire and develop talent. To that end, I worked with a coalition of industry leaders to address the labour shortage in hospitality and launched Be-Our-Guest. The program is a student co-op aimed at introducing a new generation of leaders to the exciting world of hospitality & tourism. The trickle down benefit is seen across the industry. I continually seek out positive change because I realize that nothing in life is ever permanent. Now, more than ever, we need leaders who think and act like global citizens, and who are willing to come together to transform the way we live, travel and do business.
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CeoFriday Harbour Resort Dec 2020 - PresentInnisfil, Ontario, CaFriday Harbour is a 600-acre Luxury Life Style Resort community, located on the shores of Lake Simcoe. Less than a one-hour drive from Toronto, Friday Harbour’s stunning 1300 residences feature a variety of residences including waterside locations with private boat slips. Amenities include a prestigious 18-hole golf course, the largest inland fresh water man made Marina in North America, a nature sanctuary, sports facilities, and several onsite upscale retailers and restaurants. -
Managing DirectorThe Hazelton Hotel Oct 2019 - Dec 2020Toronto, Ontario, CaRaised the profile of the property and repositioned The Hazelton Hotel as one of Canada’s leading luxury brands. I executed a turnaround strategy, achieving a sizeable increase in occupancy profitability and asset valuation. Under my tenure, The Hazelton Hotel has remained the number one hotel on Trip Advisor for a record four years; leading all other luxury brands on key operational benchmarks. I also launched the #HazeltonCares food initiative to serve freshly cooked meals to frontline workers and citizens in need, as a way to give back to the community that hosts us. -
General ManagerThe Hazelton Hotel Jan 2016 - Sep 2019Toronto, Ontario, CaOverseeing all hotel operations, I received numerous awards including the hotelier of the year award in 2018 from Dine Magazine. -
Executive Assistant Manager - Food & BeverageShangri-La Hotels And Resorts Jun 2013 - Jan 2016Hong Kong, HkI was a part of the team that led a newly launched Shangri-La hotel, into becoming one of the leading brands in Toronto. Lead the effort for the hotel to achieve the CAA 5 Diamonds Award. -
General Manager, Cafe Boulud & DbarFour Seasons Hotels And Resorts 2012 - Jun 2013Toronto, Ontario, CaLaunched the company’s new flag ship in Toronto, leading the opening of Café Boulud, and working along celebrity chef Daniel Boulud. This Four Seasons became the first in Canada to hold both the Forbes 5 stars and the CAA Guide 5 Diamonds awards. dbar became the best performing bar within the company. -
Director Of Restaurants & BarsFour Seasons Hotels And Resorts 2010 - 2012Toronto, Ontario, Ca -
Bar Manager, AvenueFour Seasons Hotels And Resorts Jun 2008 - Jun 2010Toronto, Ontario, Ca -
Director Of Restaurants & BarsFour Seasons Hotels And Resorts May 2006 - Jun 2008Toronto, Ontario, Ca -
Operations ManagerLouis Cruise Lines, Thomson Holidays 1998 - 2004
Hani Roustom Skills
Hani Roustom Education Details
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Cornell UniversityHospitality Management -
Bournemouth UniversityHotel Management
Frequently Asked Questions about Hani Roustom
What company does Hani Roustom work for?
Hani Roustom works for Friday Harbour Resort
What is Hani Roustom's role at the current company?
Hani Roustom's current role is CEO at Friday Harbour Resort.
What is Hani Roustom's email address?
Hani Roustom's email address is hr****@****tel.com
What is Hani Roustom's direct phone number?
Hani Roustom's direct phone number is +141638*****
What schools did Hani Roustom attend?
Hani Roustom attended Cornell University, Bournemouth University.
What are some of Hani Roustom's interests?
Hani Roustom has interest in Social Services, Children, Economic Empowerment, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Hani Roustom known for?
Hani Roustom has skills like Hotels, Food And Beverage, Hospitality Management, Hospitality, Restaurants, Hospitality Industry, Hotel Management, Resorts, Pre Opening, Operations Management, Leadership, Revenue Analysis.
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