As a certified Data Analyst with over 3.5 years of professional experience, I possess the necessary skills to excel in the field of data analysis, project management, and process enhancement. My expertise includes gathering requirements, devising data-driven solutions, and effectively communicating insights to stakeholders. I have hands-on experience in utilizing tools such as SQL, Excel, Tableau, R, and Python to examine and present data with precision and accuracy.In all of my roles, I have collaborated with cross-functional teams to achieve a common goal and deliver high-quality results. With my strong vision for driving data-driven solutions and hands-on experience in data cleaning, drawing conclusions, and visualizing outcomes I am well-equipped to create impactful solutions that deliver actionable insights for businesses.I had the pleasure of working as a Data Analyst intern at 1 Million Teachers. It was a great learning experience! During my time there, I utilized Python and effective techniques to clean up data, rectify errors, and identify trends and patterns. The most exciting part was that I worked for a teacher training program that increased student retention by 25%! Additionally, I created two dashboards to showcase my work and presented them to all the stakeholders. To conclude the project, I wrote an extensive report. It was a challenging project, but I gained valuable knowledge from it!As an experienced and certified data professional, I possess the necessary tools to create robust and impactful data-driven solutions that deliver actionable insights for businesses. My expertise in Tableau, Excel, Power BI, EDA, and SQL, makes me a valuable asset to any data team.If you catch me outside of work, I'm an adventurous traveler and an avid gamer!Contact Email: hanishkhattar0217@gmail.com
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Technology Associate (Tier 2)Sutherland Aug 2023 - Oct 2024Windsor, Ontario, Canada• Achieved 95% of target KPIs including customer satisfaction (CSAT) scores, resolution times, and sales conversion rates• Maintained an Average Handle Time (AHT) of 6 minutes, a call abandonment rate under 2%, and a first-call resolution rate of 85%• Processed an average of 35-40 Tier-2 chats daily, with a 98% accuracy rate• Managed call queues effectively, keeping average wait times under 20 seconds• Maintained a client satisfaction score of 4.7 out of 5 (Tier-2)• Achieved a 95% accuracy rate in diagnosing technical issues• Resolved 85% of technical concerns within 30 minutes• Diagnose, troubleshoot and resolve basic to advanced technical concerns• Handled an average of 45 inbound calls in Tier-1 daily with a 98% customer satisfaction rating• Identify, research and resolve technical issues related to hardware, software, and client products• Maintained an average customer satisfaction score of 4.8 out of 5 (Tier-1)• Ensured 99% accuracy in the information provided to customers, resulting in a low callback rate of 1%• 95% of customers reported they clearly understood the information provided• Resolved 92% of technical issues on the first attempt -
Data Analyst1 Million Teachers Jan 2023 - Sep 2023Kingston, Ontario, Canada• Conducted data cleaning using Python and 3 EDA techniques. Rectified and corrected errors, inconsistencies & missing data• Analyzed 20,000+ WhatsApp chat records for trends and patterns and integrated the results into a tailored teacher training program that increased student retention by 25 percent• Built 2 dashboards to depict the analysis outcome and communicated the insights to stakeholders in a clear and compelling way• Identified 10 major challenges to the client by analyzing data using Excel and SQL; presented findings to the team and recommended solutions that amplified participation by 40% in 3 months• Created a report with data-driven insights and strategic recommendations that heightened student maintenance rates by 20% and program feedback by 30% in three months -
Subject Matter ExpertAmerican Express Aug 2021 - Sep 2021Gurgaon, Haryana, India1. To deliver New Hire Training Program2. To prepare learners to perform job functions within pre-determined quality standards.3. To conduct TNA (Training Need Analysis)4. Observe, measure, coach, and monitor learners’ performance.5. Preparation of reports & maintenance of data as required. -
Business AnalystAmerican Express Jan 2018 - Jul 2021Gurgaon, Haryana, India● Implemented agile methodologies to translate financial data into actionable insights, reducing report generation time by 40% and improving team productivity by 25% through collaboration with other business sectors● Incorporated decision-making abilities to examine over 10,000 cases of customer disputes and identify typical trends and patterns, resulting in an improvement to the dispute resolution processes● Leveraged SQL queries to extract insights from a database of 1 million customer transactions and identified 20 instances of potential fraud activity ● Designed and implemented a Tableau dashboard to monitor customer disputes in real-time and track performance metrics; cut back resolution times by 15% and saved the company 20+ hours per week● Designed and maintained Tableau dashboards to track weekly disputes performance across 50+ product SKUs, reducing time spent on manual reporting by 80% and identifying new revenue opportunities● Communicated with 7 merchants and 5 cross-functional teams over a period of 3 months to gather information, resolve disputes, and implement process improvements● Developed best practice guidelines for data analysis procedures and created documentation for distribution to stakeholders; enhanced efficiency and accuracy of analysis and curtailed turnaround time by 25%
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AnalystConcentrix Aug 2016 - Jan 2018Gurgaon, Haryana, IndiaData analysis skills: Utilized data analysis skills to identify and rectify financial errors on Uber US customer accounts, which helped in resolving customer issues quickly and efficiently.Problem-solving skills: Promoted to snowball escalation team to handle complex customer concerns that required more than 1-2 months to resolve, demonstrating exceptional problem-solving skills.Quality control: Worked as a quality controller, checking errors made by new representatives, and helping them to resolve tickets, which improved overall team performance and customer satisfaction.Communication skills: Conducted meetings and attended client training sessions, demonstrating strong communication skills.Teamwork and leadership skills: Organized team activities, including events and games, which fostered team spirit and demonstrated leadership skills. -
Customer Service ExecutiveMps Limited Sep 2015 - Apr 2016Dehradun.Employed as an order processing executive, where resolved customers queries and concerns via email support..Maintained ledgers and Proforma's..Kept check on inventory, by gathering data in MS-Excel ..Recognized as the best customer service executive. -
Team Member BoaAon Jul 2014 - Jan 2015.Supported the organization as Benefits Operation Administrator, where checked and managed the medical benefits of the customers..Worked on Lotus notes to collect and save data..Checked insurance coverage for the customers and their dependents. Enrolled and dis-enrolled dependents basis on the customer's request.
Hanish Khattar Education Details
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Data Analytics -
Seven Oaks SchoolCommerce With Accounts And Maths -
The Heritage SchoolScience
Frequently Asked Questions about Hanish Khattar
What is Hanish Khattar's role at the current company?
Hanish Khattar's current role is NA.
What schools did Hanish Khattar attend?
Hanish Khattar attended St. Clair College, Institute Of Management Technology Centre For Distance Learning, Ghaziabad, Graphic Era Deemed To Be University, Seven Oaks School, The Heritage School.
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