I have total 14 years of experience in ELV Security and AV,main area of work were Sales and Project Management for CCTV , ACCESS CONTROL , FIRE ALARM SYSTEMS , GATE AUTOMATION and INTRUTION SYSTEMS and Audio Video Management (AV Solutions) Business Intelligence Designer with 13 years of experience in the analysis, design, development, implementation and management of full life cycle commercial enterprise products. Over 13 years of experience as part of product architecture team was responsible to build low level design for managing big volumes of Sales and handling Major projects in Muscat Region and Middle east Over 13 years of experience as a team member of various project teams, maximized many great opportunities to work on challenging projects and obtaining inspirational goals set through the career. Have experience on building world class solution “Customer Experience Management” which enables CSPs to drive loyalty and profitability by providing the best possible experience throughout the customer journey. CEM provides deeper insight on the factors affecting customer experience and the targeted actions needed to improve it. Have exposure on Sales , Project Execution and Commisioning Have experience on networks related to ELV Security Successful implementation of existing Projects to the cusomer satisfaction Developed a framework using Core Java (SAI SDK)which is useful in building and defining Data Model based on different UseCases. Extensive experience in Business Intelligence. Good exposure to Object Oriented Concepts. Involved in Key Customer deliveries like NAWRAS , OMANTEL , ORPIC , OMAN METHANOL COMPANY in OmanKey Customer deliveries in Dubai like Floward Mena Trading ,Trylok General Trading ,Cat Speciality Hospital,SafeerTyres ,Emirates Park zoo etc