Hanisha Tailor Email and Phone Number
Hanisha Tailor work email
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Hanisha Tailor is a Business Support Manager - Responsible for facilitating the smooth running of three offices while supporting the senior management team. at EB Designs. They possess expertise in business process, business objects, account management, sap, change management and 18 more skills. They is proficient in Punjabi and Hindi. Colleagues describe them as "Hanisha's efficiency is exceptional, always ready to tackle challenges and offer assistance. During the time spent collaberating , she consistently went the extra mile to ensure that you understood processes and created an inclusive environment. Her high level of self-organization and attention to detail has positively impacted colleagues, providing opportunities for personal and professional growth. Hanisha's unique ability to structure work processes allows employees to showcase their skills fully. Her compassion for others remakable, and she would undoubtedly be a valuable addition to any team." and "I had the pleasure of collaborating with Hanisha at Wayfair for almost two years on compliance, safety, and training projects. Hanisha's remarkable ability to strategize and swiftly implement plans significantly contributed to our team's multiple successes, ensuring not only compliance but also a strong focus on safety protocols. She is a creative, hardworking professional who not only excels in planning but also ensures effective execution with a keen eye for safety considerations. Hanisha's dedication to supporting and helping others made her an invaluable team member. Working with her was a delightful experience, and I am confident that her skills, work ethic, and positive attitude, coupled with her commitment to safety, will make her an excellent addition to any team or project. I can't recommend Hanisha enough, and I'm certain that anyone looking to hire or work with her will find her contributions invaluable."
Eb Designs
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Business Support ManagerEb Designs Mar 2024 - PresentLamport, England, United KingdomReporting to the Operations Director, responsible for organising all of the administrative activities that facilitate the smooth running of the office. Ensuring that all office equipment is maintained, relevant records are up to date and that all administration processes work effectively.* Take charge of IT infrastructure, collaborating with third-party IT experts for timely issue resolution and policy updates.* Conduct user awareness training on cybersecurity and ensure compliance with certifications like cyber essentials.* Streamline Microsoft Business 365 packages and maintain accurate IT inventory.* Facilitate new employee onboarding, from equipment setup to induction processes.* Manage HR files and assist in regular stationary/consumable orders.* Oversee office repairs, maintenance, and contractor relationships.* Handle the company switchboard, transfer calls, and manage messages efficiently.* Coordinate and manage meetings, ensuring rooms are clean, well-organized, and equipped.* Plan and execute internal company events, such as conferences and team days.* Provide administrative support to the Head of Operations, including calendar management.* Take a proactive approach to health and safety, acting as the main contact for consultants and ensuring compliance with regulations.* Conduct weekly fire alarm tests, annual fire drills, and maintain first aid equipment and fire extinguishers.* Assist with travel requirements for the Project team if needed.* Onboarding of all new starters, including H&S induction.*Providing support to Chief Executive Officer, including IT support management.* Office HR representative with guidance of our HR consultancy.
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Health & Safety Assistant - Wayfair Delivery NetworkWayfair Jun 2022 - Jan 2024Lutterworth, England, United Kingdom -
Customer Service Account HandlerToynamics Europe Mar 2021 - Jun 2022Kibworth Beauchamp, England, United KingdomCore focus is the efficient management of my own portfolio of 100 plus customer accounts, receiving and processing their orders accurately and profitably. Striving to exceed customer expectations and providing an exemplary service to all stakeholders by developing extensive product and system knowledge.· Responding to all communications from customers in a professional, courteous and timely manner· Receiving and accurately process customer orders to maximise monthly sales· Supporting the team of sales reps in fulfilling their customer’s requests and orders· Verify and validate that specific actions have been carried out satisfactorily using various software systems, portals and effective communication with external suppliers· Maintaining customer records and keeping up to date with a high degree of accuracy and confidentiality at all times· Managing my own time and responsibilities to ensure I meet agreed targets and KPIs· Always work efficiently and effectively and recommend process improvements, where appropriate· Fully utilising all software systems and solutions to maximise productivity· Offering all customers (internal and external) a service that exceeds expectations· Proactively reviewing and utilising business information and reports in order to achieve improved results· Recognise any changes in trends and the impact these can have· Providing reporting and supporting information, as defined by business needs· Promoting a positive and professional relationships with all customers and colleagues· Carry out general administration duties e.g. data inputting, filing, photocopying, etc.· Attending exhibitions and trade shows -
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Career Break. Nov 2015 - Aug 2016Leicester, United KingdomCareer break after being made redundant from Mark Group. I took this opportunity to support my family and my mother who was terminally ill with cancer.
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Customer Service ManagerMark Group Jun 2014 - Oct 2015Leicester, United KingdomDisplay a passion and dedication to ensure that our customers’ journey meets expectations and that my team members’ journeys are positive and rewarding. To manage as though your area is your own business, to maximise the utilisation of all of your resources, drive up quality and eradicate waste and the causes of failuresDeliver a documented quarterly 1-2-1 with every team leaderContinually review and revise existing processes to deliver improved service and sales that enables the team to exceed customer expectationHave a well defined Communication and Engagement model in place to ensure all of teams understand the performance of our business and also that they understand the contribution of their teamsResponsible for the development of the Operational talent pool by optimising the skills of the existing teamEnsure delivery of KPIs including, day to day service levels, customer experience, quality measures and compliance measureProactively deal with any employment relations issues in conjunction with the Head of CIC and HR Department and in line with company proceduresStrictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and othersAchieving the attrition and absence targetsCoach and performance manage any underperforming team leaders, through personal improvement plans & appropriate company procedures. Drive & support all team leaders to follow the same process for agents within the Customer Contact CentreProactively deal with any employment relations issues in conjunction with the company procedures -
Pa & Office ManagerAdvance 5 Dec 2012 - Jun 2014London, United KingdomAs Office Manager & PA to Director I organise and supervise all tasks and communication activities that facilitate the smooth running of an office. I have the responsibility for ensuring that the office runs efficiently. Working closely with directorial staff to provide support, usually on a one-to-one basis, acting as the manager's first point of contact with people from both inside and outside the organisation. Tasks are likely to include:Devising and maintaining office systems, including data management and filingTaking notes or dictation at meetings or to provide general assistance during presentations;Meeting and greeting visitors at all levels of seniorityOrganising and maintaining diaries and making appointmentsDealing with incoming email, faxes and post, often corresponding on behalf of the managerTaking dictation and minutesCarrying out background research & presenting findingsProducing reports and presentationsOrganising and attending meetings and ensuring the manager is well prepared for meetingsLiaising with clients, suppliers and other staff.Bring new ideas to the business and implementing change to help innovationSharing best practiceCarrying out specific projects Responsibility for accounts and invoices.Taking on some of the manager's responsibilities and working more closely with managementDeputising for the manager, making decisions in the manager's absenceBeing involved in decision-making processesActing as the office filter for calls and emailsMaking travel/meeting arrangements Managing staff holidays and holiday calendarWorking daily on companies social media sites/pages such as Facebook & Twitter Screening applications for job vacancies &conducting telephone interviews My role requires me to be able to adapt and work under pressure to ensure I support the business needs and daily tasks, which vary day in and day out.
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Tupe Project/Resourcing SpecialistBritish Airways Feb 2012 - Dec 2012Being responsible for compliance and legislative activities, including right to work checks.Ensure personal files are made for everyone including BMI references and all relevant documents. To ensure 5 years referencing can be carried out. Mail merge contracts, offer letters and documentation that is sent out to new starters.Updating the master tracker ensuring candidate information and status are accurately progressed. Liaise with HR contacts/business partners and BMI business partners to get relevant information and details required.Communicate accurately and professionally in both verbal and written form with candidates, colleagues and third party suppliers.Preparing data for staff numbers to be initiated, prepare and raise contracts to send to candidates.Work alongside Recruitment Leads to ensure smooth running of campaignsCommunicate in both written and verbal form with candidates, suppliers and clientsDraw up contracts, send out contract packs, request staff numbersManage incoming queries to Recruitment (both internal and external) via phone, email and letterProvide internal support to receptionEnsure the completion of individual cases within agreed timescalesCarry out right to work checks, to ensure all recruits have the right to work in the UK.Ensure all information shared is appropriate and all Data Protection and confidentiality observances are met. -
Customer ManagerCentrica Feb 2005 - Aug 2011As a Customer Manager I play a key role in the achievement of business targets through the supervision of Planners and Dispatchers.I ensure there is a clear focus on the needs of the customer and providing delivery of the highest possible quality of service. Assist with the allocation of resources within the team as necessary to ensure workload requirements are met.Managing a team to perform within budget, meeting challenging targetsCoaching and motivating team membersSetting clear objectives to team/individualsMonitoring and assessing staff performance and quality, ensuring that a high level of consistency isAchieved Maximising business growthKey Performance IndicatorsCarrying out sickness and all performance related reviews. -
Sap TrainerBritish Gas Business Jan 2005 - Dec 2007Learning and training of SAP including CRM/ISU and BWManaged and trained groups of 15 ensuring coaching helped their improvement within areas of weaknessGroup supportLive system and stimulation training with training groupsSupporting the testing and developement team with testing.
Hanisha Tailor Skills
Frequently Asked Questions about Hanisha Tailor
What company does Hanisha Tailor work for?
Hanisha Tailor works for Eb Designs
What is Hanisha Tailor's role at the current company?
Hanisha Tailor's current role is Business Support Manager - Responsible for facilitating the smooth running of three offices while supporting the senior management team..
What is Hanisha Tailor's email address?
Hanisha Tailor's email address is ra****@****ail.com
What are some of Hanisha Tailor's interests?
Hanisha Tailor has interest in Animal Welfare, Children, Health.
What skills is Hanisha Tailor known for?
Hanisha Tailor has skills like Business Process, Business Objects, Account Management, Sap, Change Management, Leadr, Building Relationships, Management, Training, Software Documentation, Recruiting, Project Planning.
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