• Founded an interior design firm to provide ID services for homeowners.• Interacted and liaised with subcontractors and suppliers to ensure timely projects implementation.• Undertook the development and design of the business website.• Generated social media content and managed end-to-end sales enquiries from the point of consultation, understanding the requirements, preparation of proposal and quotation to the on-boarding process.• Developed marketing strategies to spread brand awareness and generate organic leads.• Researched, analyzed and reviewed the pricing of competitors to devise competitive pricing strategies. • Handled negotiations and resolved customers’ complaints promptly and efficiently.• Built and maintained relationships with customers.• Supervised and coordinated projects from inception to completion.• Monitored the scheduled workflow closely to ensure timely handover of projects.

Business Development• Solely in charge of logistics sales and responsibilities that included negotiation of contractual terms, identifying new business opportunities and new market segments.• Successfully onboarded more than 50 new customers which led to a 35% expansion of customer base.• Managed a combined inventory of over 1,000 SKU and ensured accurate product inventory level and description. • Worked closely with Finance department to resolve pricing, invoicing and system contracts issues.• Participated in NTUC Fairprice tendering exercise and was awarded the contract. • Attained a 20% increase in palletized warehouse occupancy rate and effectively sustained a healthy rate of 80% for chiller storage and 90% for frozen storage.• Acquired a major customer that contributed to more than one-third of the chiller storage. • Steadily maintained a 100% self-managed warehouse tenancy.Operations• Executed customer orders accurately and timely to ensure the orders were well-packed, effectively sorted and ready for outbound operation. • Acted as a key point-of-contact for internal and external customers for various purposes including, but not limited to the fulfilment of exceptional orders and handling discrepancies such as rejected goods. • Liaised with customers and IT teams to enhance current systems for more streamlined ordering procedures. • Managed inventory and warehouse space to establish proper and accurate records, and the ease of tracking inventory levels, orders, and deliveries. • Planned the transportation and delivery routes for on-time delivery fulfilment.• Achieved efficient and effective forward and reverse logistics from point to point.• Established and managed partnerships with other 3PL.

• Provided prompt recovery and alternative solutions in critical times such as the 2016 Brussels bombings.• Administered fuel replenishment requests from customers and delivered sales support for global customer database through managing enquiries and disputes. • Performed daily monitoring and updating of critical operational information in the database and ensure adherence of sales orders to the credit limits.

• Ensured the smooth execution of the modules assembly process flow and the avoidance of any deviation in the Statistical Process Control (SPC) data.• Conducted Root Cause Analysis (RCA) during process excursion to guarantee product integrity for REC customers and participated in devising a more robust internal product quality screening procedure.• Collaborated with multiple stakeholders to refine operation standards and achieved substantial cost savings through reduction of defective products. • Headed the E-OCAP implementation project to integrate a system in production line to allow for instant response during an excursion.• Oversaw the audit preparation such that process performance indicators and documentations were accurate and up-to-date.• Analyzed data, designed and implemented progressive strategies leading to yield increment of a new production initiative.• Negotiated with various stakeholders on improvement plans to reduce the number of defective products and achieved significant cost savings.