Hank Caputo Email & Phone Number

Salem, Oregon

One stop shopping for handyman home-maintenance and repair. Skilled at a wide range of services in a variety of areas, including installations, maintenance, and repairs of plumbing, electrical, household carpentry, tile, masonry, concrete, renovations, painting, drywall, fencing, irrigation, and furniture assembly.Licensed - Bonded - Insured CCB# 220507

Pacific Northwest Region

Brought on to establish a new services territory in the Pacific Northwest for the consumer products and transportation industry. Influenced Dell’s omnichannel unified customer experience portfolio to align service offerings with client business needs.• Served on a small team that developed white papers, sales playbooks, and other go-to-market materials, providing account services executives with a common standard on what services to focus on for the transportation industry.• Partnered with marketing to create an interactive omnichannel unified customer experience journey demonstration that was shared at the New York National Retail Federation conference.

Western Region Of United States

Supported clients in transforming their enterprises by better leveraging IT. Provided pursuit leadership and strategy related to industry best practices, allowable costs, innovative solutions, transition/transformation, and pricing to teams tasked with designing and developing complex IT-enabled business solutions across multiple platforms and technologies for the commercial products, transportation/logistics, manufacturing, energy, and life sciences industries. Aided in meeting client demand for greater speed and agility while adopting an ‘as a service’ approach. Evangelized changes within the services portfolio.• Increased revenue more than $600M through upselling/cross-selling at existing clients, new logo acquisition, and renewals, selling the full portfolio of both complex and point HP/EDS solutions.• Influenced portfolio development and road-mapping of HP’s new service offering portfolio, encompassing virtual private cloud, dedicated private cloud, unified communication as a service, and mobility/ruggedized device as a service offerings, to better align with client desires and business needs.• Leveraged annual customer satisfaction surveys/interviews to obtain feedback on performance in innovation, thought leadership, quality of delivery, and value derived for money spent; implemented programs as needed to resolve gaps.• Exceeded sales quotas. Recognized as an EDS Inner Circle honoree for 2008 and as an HP Winner’s Summit honoree for 2012, 2013, and 2014 for outstanding performance (top 5% of sales and business development executives worldwide).

Western Region Of United States

Upsold and cross-sold a full portfolio of HP/EDS services for named accounts in multiple industries across the western US.• Grew revenue more than $60M.

Western Region Of United States

Provided sales support leadership to ensure accuracy in sales forecasts and pipeline of 60+ concurrent sales opportunities in the consumer goods, high tech, manufacturing, and energy/utility industries. Proposed solutions and directed cross-functional pursuit teams for deals up to $150M; mentored and guided team members. Enforced governance policies.• Improved pursuit efficiencies by developing an executive summary database, market pricing database, and standardized SOW templates for each EDS ITO tower. • Bolstered sales team effectiveness by creating computer-based training courses in creative deal pricing and financials.• Fueled a $1B+ increase in revenue, leading cross-functional pursuit teams (sales, account, solution, finance, legal, delivery) to close the following deals: - Full IT outsourcing for a global brewery, $155M TCV - Site services for a leading network device manufacturer, $12M TCV - Full IT outsourcing for a leading US canned fruits/vegetables manufacturer, $82M TCV - BPO billing services for a Pacific Northwest utility company, $108M TCV - Global data center outsourcing, call center for a leading server/storage manufacturer, $104M TCV - Integration of new acquisition into full IT outsourcing agreement for a leading global wood products manufacturer, $650M TCV - Staff augmentation, site services, hardware resell for a flash storage manufacturer, $88M TCV• Exceeded quota each year from 2000 to 2006. Named an EDS Inner Circle honoree for 2000, 2001, 2002, and 2003 as well as EDS Western Region Business Development Executive of the Year for 2003 and EDS President Club Honoree for 2005.

Salem, Oregon

Directed ongoing delivery, performance, and incorporation of new business acquisitions for an Oregon-based canned/frozen fruits and vegetables producer. Served as a member of client executive staff and steering committee. Maintained P&L and budget responsibility for both client-retained and EDS budgets. Administered client’s retained vendor agreements and SLAs. Oversaw a culturally-diverse 16-person team in supporting all aspects of client IT technology infrastructure, applications maintenance, and development. Upgraded staff skill sets and elevated morale via cross-training and open communication• Led the $12M transition/transformation of all client’s legacy mainframe financial and manufacturing systems to EDS’ AS/400-based ERP environment and integrated new payroll and grower payment systems on time and within budget.• Produced $1.5M+ in savings and enhanced client’s business capabilities by conducting business process re-engineering studies across all business operations, including sales order management, sales planning, shipping, invoicing, purchasing, AP, AR, and cost accounting; accelerated the order-to-cash cycle from 15 days to 3 days, improving AR.• Increased service revenue over the life of the contract by 33% and profit by 56%.• Consistently attained high customer satisfaction ratings each year (6 on a sale of 1-7).

San Francisco, Ca

Led a culturally-diverse staff of 23 in maintaining and enhancing all distributed and back-office applications, including cost accounting and manufacturing, for a national canned fruits/vegetables company. Developed policy and procedure manuals.• Cut maintenance costs and support requirements for existing applications by identifying and eliminating non-value-added processes, training end users, re-engineering business processes, and reverse engineering applications to a new platform.• Supported client food business divestitures by coordinating design, development, and implementation of new facilities’/ companies’ technology infrastructures, including LANs, WANs, desktops, and bar-coding systems.