Hank Smith

Hank Smith Email and Phone Number

Senior Manager, Brand Management and Marketing Operations at Crystal Mountain Resort @ Crystal Mountain Resort
Hank Smith's Location
Greater Seattle Area, United States, United States
Hank Smith's Contact Details

Hank Smith personal email

About Hank Smith

Experienced Senior Marketing Leader with a proven track record in managing high-performing teams and driving strategic brand initiatives in dynamic environments. Passionate about data-driven growth, enhancing the customer experience, and having fun while doing it all, I bring a collaborative and results-oriented approach to every project.

Hank Smith's Current Company Details
Crystal Mountain Resort

Crystal Mountain Resort

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Senior Manager, Brand Management and Marketing Operations at Crystal Mountain Resort
Hank Smith Work Experience Details
  • Crystal Mountain Resort
    Senior Manager, Brand Management And Marketing Operations
    Crystal Mountain Resort Apr 2024 - Present
    Enumclaw, Wa, Us
    Senior leader overseeing a team of multi-functional marketers responsible for Crystal Mountain’s digital and on-site branding experience and communications in a highly dynamic environment. •Lead a cross-functional team consisting of web management, creative development, communications, call center management, and a marketing specialist, fostering collaboration and driving successful, integrated campaigns.•Launched a high-impact Black Friday offer campaign, surpassing revenue goals by 126%. •Managed partnership marketing with the Seattle Kraken for a Mountain Takeover Event. •Developed a customer-centric approach to brand campaigns, utilizing insights to inform seasonal strategies.•Oversee all paid media campaigns and external agency relationships, ensuring brand consistency and driving business results.
  • Rei
    Manager, Local Marketing, Brand Engagement And Community Impact
    Rei Nov 2022 - Apr 2024
    Seattle, Us
    • Led REI’s WA/AK Local Marketing Team, advancing our local brand impact presence to drive community engagement and increase sales in my region.• Develop marketing strategy and deliver business results in partnership with cross divisional stakeholders.• Manage community partnership, event sponsorships and local grant giving.• Develop new offers, insights and analytics to measure results and key learnings.• Lead our divisional Marketing Mentorship Program, introducing a new monthly group mentorship and increasing individual participation by 30%.
  • Rei
    Program Manager, Integrated Marketing Campaigns
    Rei Mar 2019 - Nov 2022
    Seattle, Us
    • Lead the marketing strategy development, planning and execution for REI’s seasonal full-price campaigns. • Brief and manage internal creative, media agencies and vendors for multi-channel marketing assets to build an ongoing cadence of relevant and timely outbound communication. • Align cross divisional partners to build cohesive messaging for product, content, experience, and program offerings.
  • Rei
    Integration Specialist, Local And Experiences Marketing
    Rei Sep 2016 - Feb 2019
    Seattle, Us
    • Delivered promotional strategy and marketing execution for nation-wide events and experiences through digital marketing channels such as paid social media, email/push messaging and digital/online experiences;• Tracked engagement rate, click through rate and other performance metrics to provide real-time improvements as well as recaps of marketing campaigns with recommendations for improving future performance;• Defined targeting parameters and audience segmentation for localized and relevant messaging through social media and email;• Integrated CRM into events and experiences to create more personal customer relationships and improve retention;• Created and manage promotional offers to drive sales and traffic while tracking results/sales analytics and performance management;
  • Rei
    Program Coordinator, Talent Acquisition
    Rei Feb 2016 - Aug 2016
    Seattle, Us
    • Drove local marketing and outreach recruitment efforts for new store and distribution center openings;• Built partnership between Social Media team and Talent Acquisition team to align content and initiatives; • Trained new store management teams on hiring practices such as group interviews, screening techniques and Avature;• Piloted a digital interview for retail employee candidates subsequently decreasing manager screening time by nearly 80%;
  • Rei
    Retail Sales Manager
    Rei Feb 2012 - Feb 2016
    Seattle, Us
    • Successfully managed inventory levels by utilizing add-on requests and assortment adjustments to satisfy local demand; • Drove Mobile Selling Assistant transactions to over $2 Million annually (2014 & 2015 top in the company) by introducing new systems training and setting store and individual goals;• Provided new store operations training and manager support; • Winner of prestigious, peer nominated Anderson Award 2012;
  • Screamtime Zipline
    General Manager
    Screamtime Zipline Feb 2008 - Nov 2011
    • Leveraged tools, reports and insights to make appropriate business adaptations driving first years sales to exceed $1 Million;• Led, trained and coordinated schedules for up to 60 seasonal employees to ensure efficiency, safety, and guest satisfaction;
  • The Goss Agency
    Marketing Intern
    The Goss Agency Dec 2010 - Apr 2011
    Asheville, Nc, Us
    • Assisted with account management, business development, copy editing, and website management;• Directly supported the President and Executive Creative Director with various projects for National Clients;
  • The Walt Disney Company
    Campus Marketing Representative
    The Walt Disney Company Aug 2010 - Dec 2010
    Burbank, Ca, Us
  • The Walt Disney Company
    College Program Intern
    The Walt Disney Company Jan 2010 - Aug 2010
    Burbank, Ca, Us

Hank Smith Skills

Customer Service Training Advertising Inventory Management Visual Merchandising Sales Management Team Leadership Social Networking Recruiting Microsoft Word Hiring Account Management Leadership Marketing Management Adobe Creative Suite Operations Management Employee Training Microsoft Excel Outlook Forecasting Social Media Team Building

Hank Smith Education Details

  • Appalachian State University
    Appalachian State University
    Advertising

Frequently Asked Questions about Hank Smith

What company does Hank Smith work for?

Hank Smith works for Crystal Mountain Resort

What is Hank Smith's role at the current company?

Hank Smith's current role is Senior Manager, Brand Management and Marketing Operations at Crystal Mountain Resort.

What is Hank Smith's email address?

Hank Smith's email address is ha****@****ail.com

What schools did Hank Smith attend?

Hank Smith attended Appalachian State University.

What skills is Hank Smith known for?

Hank Smith has skills like Customer Service, Training, Advertising, Inventory Management, Visual Merchandising, Sales Management, Team Leadership, Social Networking, Recruiting, Microsoft Word, Hiring, Account Management.

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