Within authority, investigates cause and origin of claims by contacting the appropriate parties includinginsured, claimants, agents, attorneys, contractors, other adjusters, public personnel, etc. Checks for priorclaims and identifies possibly suspicious claims.• Inspects damaged property and determines claims related damage. Estimates the cost of repair orreplacement of damaged property. Determines and reports on subrogation potential.• Recognizes, controls and resolves disputes with tact and diplomacy. Notifies or directly involves theagent in the dispute resolution. Utilizes arbitration, appraisal and alternate dispute resolution as needed.Recognizes when assistance is needed and obtains it.• Actively manages individual claim inventory and meets cycle-time goals for closing files. Claiminventory will focus on complex and highly complex claims within a given authority level that requireson-site inspection, face-to-face contact with customers, and HRP (Homeowner Repair Program) reinspections.• Maintains a global view of the property claim workflow in order to provide customers with appropriate,accurate and timely information throughout the life cycle of their claim. Makes independent decisionsand self-supervises most files but recognizes when assistance is needed.• Facilitates communication between customers, agents, vendors, third party administrators and otheremployees. Proactively provides agents with important claim related information; provides all partieswith claim process and status as appropriate; answers questions or redirects to other areas.

• responsible for prompt and thorough investigation of routine to moderately complex• residential property claims responsible for prompt and thorough investigation of routine to moderatelycomplex residential property claims.• Investigate and determine coverage of loss onsite and adjusts all elements of Property Loss claimsof moderate-high severity.• Demonstrated understanding of building construction principles, labor and material and able to identifycause of loss.• Document investigations for insurance carrier and mortgage company utilizing claims handling andXactware software to determine related damage and provide estimates (scope of loss and cost of repairs)with full sketch, detailed lined item estimate and written report

• Successful track record in Internet sales, auto dealership business development centers or Internetsales department management• Oversee daily department operations and train BDC staff by reviewing recorded/live calls andoutcomes• Set objectives for achieving sales and gross profits. Leading weekly sales meetings and conductingsales training• Responsible for increasing market share by 25% for Year over Year goal• Monitor websites for anomalies, accuracy and compliance.• Implemented digital marketing strategies and techniques by way of third party advertisement andlead generations• Collaborated with the public relations officer to strategize marketing campaign which includedcommunity based businesses and freelance developers to• optimize presence in community, foot traffic and data points

- Act as the Program Support and Overseer of Zone 3 of the Puerto Rico Island Presidential Disaster Declaration- Lead for the Internal Revenue Process for U.S. Virgin Islands Presidential Disaster Declaration- Developed daily regulatory risk-based audits for Disaster Assistance Funds alongside the Deputy IC of Puerto Rico Disaster Assistance- Acts as the temporary merger of SBA ODA Field Support Division and Virgin Islands Bureau of Internal Revenue- Independently trains all of Puerto Rico Zone 3 employees on SBA’s system audit database and Facilitate the checks/balance system to streamline the approval process for over 31,000 mortgage deeds- Utilize Microsoft products to increase productivity using data analytics- Facilitates a team of 50 specialized attorneys to consolidate the Puerto Rico mortgage deed process and help conserve the budget allocated to that department

• Developed cost estimates, damage descriptions, and scope of works for disaster-related repairs andreconstruction of infrastructure, roads, and/or public facilities.• Reviewed and revised cost estimates for accuracy and compliance with applicable standards for theFEMA PA Program.• Collaborated with internal and external stakeholders to complete projects in a timely manner forapplicants.• Identified missing information and coordinating with counterparts to resolve.• Performs desktop verifications of initial on-site evaluations by researching information within a complexdatabase management system.• Obligated $36,974,189.86 grants to applicants from 06/2019 – 12/2019• Trained CRC Atlantic staff for 30 days on processes, systems, and grant writing for the PA Program• Provide excellent customer service to field specialists by providing great communication for projectsand documentatio

- Assisted with the constructing and erecting of cranes on measured platforms- Aided in the engineering of critical lift plans and lift safety plans- Independently performed key rigging task under Senior Journey Man guidance- Made ongoing supplier selection decisions based on sourcing objectives on a daily basis.- Expedited processes and services in order to better serve strategy improvements related to strategic sourcing, purchase-to-pay (P2P) services procurement, contracts, and category management- Completed in-depth reporting, data collection and management on a daily basis within a busy environment- Prepared demand requirements to increase organizational workflow

- Assisted the Engineering Manager on all projects- Helped with the development of engineering schedules, budgets, and projects- Independently designed stormwater infrastructure, hydraulics, geotechnical field work, and site plan preparation for residential, commercial, and industrial projects- Ensured that projects were completed in a timely manner- Assisted with bookkeeping, profit management, and lost statements- Researched and prepared written estimates for clients- Collaborated with the Finance department to create solutions for a more efficient system of operations