Hank Watson Email & Phone Number

Colorado Springs, Colorado Area

•Led Development team responsible for fund development, marketing and communications, events, promotions and all donor relations for the regional food bank operation covering 31 counties in southern Colorado and encompassing three office locations. •Managed a 6 person team and led strategy for all philanthropic efforts. •Hired to complete the five year capital campaign to fund an $8.4M new LEED-certified office and warehouse facility, completed in January 2009. Percentage of growth at departure was 12% in financial contributions, gifts, and bequests. •Directed efforts for corporate sponsorships with major companies within the Colorado Springs territory. •Restructured a struggling satellite, hiring new staff and changing the development team’s culture to energize the philanthropic effort, demonstrating substantial results within six months.•Built significant community relationships and collaborative partnerships with organizations, businesses, and foundations. •Improved organizational processes and procedures demonstrating greater collaboration and efficiency across the business’s operations, including the implementation of a fellowship program. •Created the Volunteer Experience to embrace, welcome and foster greater volunteerism across all business operations and throughout the community. •Deployed a platform for planned giving and endowments.•Developed strategy and efforts for rural expansion that involved brand awareness, recognition, and education.

Colorado Springs, Colorado Area

•Managed a sales team of 12 account managers for an inside sales support and enterprise manager for the central region selling products and services for IPG, Imaging and Printing Group. •Developed and executed strategies to drive growth, retention and profitability of accounts while optimizing market penetration and deliverables for increase customer satisfaction and total customer experience. •Acknowledged as an expert in identifying and creating proposals, sales and marketing plans, and strategic deployment to ensure attainment of a product mix for IPG goals and profitability. •Led very large multifunctional teams to develop and close the most complex, leading-edge, high-risk opportunities, planning and leading negotiations with all levels of customer/prospect management, including C level and senior executive management. •Partnered with sales team in developing customer intelligence that allowed us to better understand customer platforms, success factors, and growth opportunities. •Managed coordination and execution of RFP’s, needs analysis, and managed enterprise solutions. •Coordinated sales goals, action plans, and objectives in effort to penetrate new markets, brand development, and emerging industries, i.e., internet and web-based business and commerce. •Conducted one-on-one sales meetings and coaching with all account managers to build more effective communications, understand training and development needs, and product development and enhancements.•Increased revenue generation for imaging and printing needs by cross-selling and up-selling. Consistently increased revenue dollars year over year. Attained $132M across the central region, a 6% average improvement while demonstrating improvements with print manage service solutions. •Proficient in running and tracking call center reports, understanding metrics and applying best practices. Managing a robust customer base in salesforce.com.

Round Rock, Texas

•Senior Sales Manager for inside sales team in home and small business. •Responsible for strategic planning and organization of goals and metrics in a call center environment while coaching to call flow, call handling, abandonment rates and quality control measures for customer satisfaction. •Maintained high momentum on account retention and development through qualification, data management into tools, campaigns, programs, and IT events. •Performed individual coaching and development on sales calls while helping reps understand a consultative sales approach through effective questions and listening skills.•Experience in collaborating and partnering with internal groups to resolve customer issues and organizational culture. •Represented Dell in the coordination and transition for Spherion temporary employees to full time with Dell Computers. •Attended Job Fairs and College Career Fairs to recruit and hire business professionals for Dell Computers.

Certificate, Leadership Development Program

http://www.leadershippikespeak.org/

Certificate, Diversity Management Programs

Journalism