Hank Fields Email & Phone Number

Morrisville, Nc, Us

- 17 consecutive quarters of YOY growth, most recently finishing FY24 at 27% growth YOY.- 15 new solutions across successfully launched across Consumer, Corporate and Global segments.- Exceed financial targets by building and executing category business plans for the assigned software portfolio.- Develop and execute sales and marketing strategies to accelerate software revenue growth.- Continuously evaluate the partner and native software portfolio and collaboratively with the BU’s, identifies new partnerships that fill solution gaps. Charters the onboarding of new partnerships, including managing through sales, operational and GSC functions.- Lead the creation of efficient processes for the sales, enablement and fulfillment of software, with the objective of end-to-end ease of doing business for internal and external constituents and customers.- Coordinate and develop training for sales teams, technical resources and BDM’s.- Attend, contribute and organize sales events and articulate software value proposition, technical details, and other applicable information to sales.- Work closely with procurement, brand, product development, marketing, business management, operations and finance teams to ensure seamless execution of product offering and business growth.- Plan and manage programs/projects to meet product delivery, customer service and revenue goals.

Morrisville, Nc, Us

- President's Club recipient, finishing at 144% to goal for FY2019- Received multiple 125% Club Awards for consistently exceeding my quarterly goals by over 125%.- Cultivate market share in large retention accounts, improving CPS scores by 73% over the first 2 years- Customer Experience Team Member – Develop and implement training for best practices regarding customer service- ThankPal Mentor – Assist in training and developing new hires during the on boarding process- Provide first class customer service to end users and business partners by understanding their business needs and processes- Create custom IT solutions for complex international accounts- Communicate with international IT directors and business partners to ensure seamless incorporation during technology transitions and refreshes- Gain share in existing accounts by uncovering new opportunities in hardware, software and services- Participate in company promotions which assisted my team in leading three consecutive new product launches

San Francisco, Ca, Us

- Increased gift registry sales with associate training and tool implementation, surpassing 5 store targets- Evaluated store metrics with general manager to realize areas of opportunity to increase associate performance- Created forms, tracking logs and other tools to increase accuracy for reporting and tracking- Maintained visual standards including merchandise presentation, signage, lighting and general maintenance- Created short and long term goals to assist with meeting district targets- Led the team to two wins in company sales and performance contests in a 6 month span- Performed all operational and finance management tasks relating to the retail environment

San Francisco, Ca, Us

- Managed the athletics budget for an NCAA division two school- Submitted expense reports, requisitions and cash advances to the accounting department- Worked directly with vendors in ordering equipment, apparel and supplies- Reviewed and approved athletic department invoices- Created templates for head coaches to use for budget planning and monitoring- Created and submitted time sheets for hourly staff- Developed the spirit program, including cheer, dance, drum line and fan club- Created a collegiate game day atmosphere for the newly formed athletic department- Introduced new fund raising techniques for uniforms, equipment, travel, etc.- Participated in community events, parades, fund raisers and special events

Us

- Established the graphic design and marketing department for a 70,000 sq. ft. family wellness center - Took a $12 million investment to a fully functioning and successful fitness facility- Successfully branded Impact Athletics as a first class community center within the target area- Designed and developed marketing collateral, participated in website design, and managed budget for advertising, public relations and corporate sponsorship- Designed direct mail campaigns to target residents within a 3 mile radius of the facility- Worked as a member of the executive team to develop and maintain company policies and procedures focusing on efficiency, safety, staff development, customer retention and first class customer service- Increased media exposure through local publications and feature articles in North Carolina magazines- Generated traffic by partnering with local television, print, and radio for community events and fundraisers- Launched and served as managing editor for monthly newsletter- Maintained and distributed all monthly schedules for youth and adult programming- Elected as pro-shop manager and grew profits 200% in two months through consumer and market research

Us

- Head Instructor - Directed weekly summer camps throughout the Southeast US for the most successful cheerleading organization worldwide. Responsible for direction, operation and success of camps with attendees of up to 1000 per week. Traveled and worked with Universities in NC, SC, TN, AL, MS, GA, and FL.- Special Events – Worked with executive team to coordinate the Hula Bowl Half Time Show in Hawaii featuring Lee Greenwood, and the Orange Bowl Half time show in Miami featuring Nick Lache and Jessica Simpson. Worked numerous national competitions, regionals, and events which have aired on CBS, Fox Sports South, USA, and ESPN.- Team Management – Managed team of 4-30 direct reports. Promoted growth, team work, accountability and professionalism in a fast-paced, positive environment. Conducted performance appraisals for all staff after every term.- Certification Specialist – Conducted weekly certification sessions in which coaches would attend presentations, guest speakers, and daily tests. Presented all qualifying graduates with annual certificates.