Assistant General Manager
Current✦ Manage daily operations of 4-million-dollar retail showroom ✦ Drive performance to achieve bi-weekly target ranging between $500K to over $1.1 Million in sales✦ Use existing KPI’s to identify trends, patterns and coach to behaviors✦ Responsible for personnel staffing, recruitment, scheduling, time clock / payroll management, etc.✦ Train and develop General, Assistant General, and Design Managers for new Wren retail locations✦ Maintain facilities via vendor caretaking coordination, day-to-day operations, IT management, etc.✦ Chair key operation meetings throughout the week where opportunities are collectively identified and action plans are made for improvement✦ Create and implement action plans with S.M.A.R.T. goals to achieve desired results✦ Draft and deliver corrective actions / performance improvement plans when necessary✦ Draft, deliver, and document employee quarterly and annual performance reviews✦ Serve as liaison between executive level management, regional management, and local staffing✦ Created a plan for and organized staffing for the Wren Preview Center✦ Developed and implemented marketing strategy for maximized exposure✦ Sought and secured service providers necessary for the day-to-day store operations✦ Successfully launched and currently manage the first Wren retail store location in the U.S.✦ Provide staff with a coherent picture of current business, possible opportunities, and evolving trends that impact Wren Milford✦ Mentor and develop designers using proven sales techniques to qualify customers and earn new business ✦ Streamline / re-engineer workflows and processes for maximizing productivity✦ Engage in appointment observations and provide coaching, offering efficient ways to cost effectively design kitchens and assist customers.✦ Field consumer feedback to improve overall experience
