Last Apple is a collection of industry veterans spanning Telecommunications, Managed IT/Security, Carrier & Merchant Service Solutions, Sales & Marketing Services, Multi-Media, Digital Advertising & Entertainment.With hard earned wisdom and know-how, we partner with our clients, big and small, to help them optimize and grow their business - wisely, efficiently, and effectively.

Leveraging existing premise equipment, Primas CX Middleware Platform delivers state-of-the-art features for Inbound/Outbound Contact Centers. Our enabling solutions provide or enhance • Customer Self-Service • Omni-Channel Support with Virtual Queuing • Customer Callback • Automated & Intelligent Customer Surveys • Agent Productivity & Feedback Tools • First Call Resolution (Automated Measurement & Improvement) • Data Directed RoutingSupporting Services Include • Consulting (Service Strategy, Design & Architecture) • System Integration (Multi-vendor | Multi-platform) • Custom Software Development • IVR Application Development • Project Management • CTI Integration • ReportingTo learn more visit us on the web at www.primas.net or give me a call at 714-374-9023

• Drove Completion of Primas CX Solutions• Certified LinkScope QE with Avaya via Avaya DevConnect Program• Directed Field Implementations of LinkScope QE• Drove conversion of Solution from Avaya Blue (MLS) to Avaya Red (TSAPI)

• Sustenance and growth of core professional services and product offerings• Identification and development of key value proposition, message continuity across all media including Web, collateral, presentations, tradeshows• New business generation via market analysis, product & business development, strategic partnership selection (VARs, SMEs)• Lead generation via Web, SEO, SEM, social media, tradeshows, email marketing, press release, articles, content generation, partnership development and management

• Managed Sales and Marketing efforts with a heavy focus on Online Lead Generation through Search Engine Optimization, Search Engine Marketing & Web• Sales Process Development and Training,• Marketing Messaging, Creative Development and Copywriting• Microsite Design for utilization in Search Engine Marketing• Interactive Voice Response and Computer Telephony Integration Development in support of inbound sales

Inside Sales (Exceeded Assigned Sales Quota)• Maintain close contact with 30+ accounts to identify new opportunities• Work with developers to sculpt, price, present and implement fixed price custom software solutions• Ensure customer satisfaction by keeping projects on track and completed on schedule Outside Sales (Exceeded Assigned Sales Quota)• New business development through trade shows, partner relationship development, referrals, cold-calling, E-blasts, mailers

Marketing• Optimized corporate web site to #1 on Google/MSN/Yahoo for relevant industry search terms• Re-design of look & feel and messaging of www.primas.net• Development of custom software for the use of tracking the results of E-Blast Marketing Campaigns Information Technology• Provided Onsite installation and configuration services for Aspect IVR Servers throughout the western U.S.• Provided installation, configuration, customization and collocation of Microsoft Windows Servers for Share Point, Customer Relationship Management, Speech and Exchange Servers.

Supported the design, integration, implementation and training for Speech Enabled, Database driven Electronic Medical Records (EMR) Systems.• Designed and integrated client server network infrastructure.• Installed and configured custom client/server software solutions.• Designed custom language models for Dragon Naturally Speaking and IBM Via Voice• Customized Database and Reporting Solutions to match Practice Requirements• Trained Medical Staff on the system use, management and maintenance• Supported Clients both remotely and on-site