Hank Jackson Email & Phone Number

Frederick, Maryland, Us

Baltimore, Md, Us

As a Consulting Director – Professional Services, I established and headed a large team of qualified consultants, focused on requirements gathering, solution design, application configuration, testing, and go-live support across a multitude of concurrent customer projects. I provided a leadership role for the project management team, responsible for delivering impeccable solutions to existing and new customers. Set up team objectives and key performance indicators (KPIs) along with formulating results-driven plans for accomplishing goals. I was also accountable for assessing the performance of the consulting team in addition to implementing changes for improvement.• Ensured the proper satisfaction of existing customers by steering project managers for efficient delivery.• Evaluated, recruited, and mentored highly qualified candidates in conjunction with the HR department.• Accomplished desired revenue objectives; maintained target utilization rates; produced quality deliverables for customers in compliance with budget, time, and quality standards.• Assured on-time delivery of assigned projects by restructuring and coaching consulting team as well as controlling resource allocation efforts.• Conceptualized and defined project management structure for process governance and repeatability.• Contributed to streamlining resource management and service delivery through development and implementation of comprehensive forecasting models.

Frederick, Maryland, Us

I was accountable for ensuring the successful implementations of new customers. I have supervised and streamlined overall day-to-day operations of consulting teams, which comprised project managers, business analysts, functional analysts, and technical services group. I was appointed to function as an integral part of the corporate executive leadership team, develop business plans, prepare team objectives, lead and author customer proposals and set up KPIs. I have delivered executive-level management consulting support for strategic assessment, vision, and strategy creation for large Regent client projects. It was my duty to optimize resource utilization and time for several types of projects and initiatives.• Created and strengthened business relationships with customers' CEOs, CIOs, CFOs, and business executives aimed at supporting the vision and implementation of Regent solutions.• Rationalized delivery team structure along with deriving improvements to corporates' implementation processes.• Rolled out Project Management Office (PMO) for process governance & repeatability within the delivery organization.• Forged enduring partnerships with internal & external executives to create current/future state business processes; formulate tactical and strategic plans for business process improvement and measurable return on investment.• Introduced detailed forecasting models with a keen focus on surpassing sales quotas, improving cash flow, and streamlining P&L management efforts.

Baltimore, Md, Us

As a Chief Operating Officer / VP – Delivery Services, I have provided a leadership role for the end-to-end management of entire software delivery aspects of the company. I have overseen all facets of engagement management and project delivery efforts. I have established company vision, strategic and tactical delivery plans, and business growth strategies, while acting as a key member of LCG’s executive management team. I have fostered long-lasting business relationships with new and existing clients for generating new and repeated business. It was my duty to offer exceptional management consulting for strategic assessment, vision, and strategy creation for large client projects.• Scaled business growth by formulating and executing strategies, while streamlining sales and marketing activities.• Delivered flawless and profitable operations within 60 days of joining with continuous profitability year-over-year.• Integrated several technical practices within LCG, including mobile software development, custom software development, and collaborative/portal solutions.• Determined and mitigated risk related to software development projects while deploying formal and repeatable processes, including re-usable architectural frameworks and standardized toolsets.

Reston, Va, Us

I was appointed to handle all facets of SAIC’s Application Services Program (APS), focusing on portal/collaborative development platforms, custom application development, and database applications. I have derived growth of the program along with supervising several key functions, such as sales/marketing, client relationships, staff leadership, and strategic planning efforts. I have partnered with customers’ CEOs, CIOs, CFOs, and business executives in the direct support of vision and implementation of application development solutions. It was required from me to coach sales team on advanced technologies aimed at delivering impeccable solutions to clients.• Controlled growth and development of several technical practices within APS program, encompassing collaborative/portal solutions, custom software development, and data management services.• Provided a leadership role for the management of all aspects of projects from inception to completion and support by leveraging agile SDLC methodology.• Evangelized APS program with a keen focus on strengthening partnerships with other SAIC business units.Additional ExperienceDirector - Application Services Division / Solution Architect / Info.Net Product Manager / Program/Project ManagerSM Consulting, Inc. (Acquired by SAIC), Linthicum, MDPresident/Co-founder / Lead Software Solution ArchitectSilverLake Technologies (Acquired by SM Consulting), LLC, Towson, MDSenior Analysts/ArchitectLegg Mason Wood Walker, Baltimore, MD