Hank Rouse Email & Phone Number

Chicagoland

I'm looking forward to this!!! I'll be managing 3 ERPs each with its own EDI Solution, for a combined total of $2.2B in Annual Sales.

Chicago, Il

The BODi brand is a leader in the fitness, nutrition, and well-being market. Having begun in the infomercial space for DVD sales, we now have our streaming platform, accessible on any internet-connected device, as well as a line of home fitness equipment.● Trained/ mentored 4K+ coaches across 4 continents for a company in the Fitness Industry.● Led diverse teams in conducting Healthy Weight Loss Contests, Social Media Strategies, Recruitment Practices, and Project Management.● Revamped team communication channels, and implemented a new collaborative software platform streamlining workflow processes and reducing email response times.● Exercised leadership capabilities foster a collaborative and inclusive work environment, and guide individuals toward professional growth and success.

Chicago, Illinois, United States

T-Mobile is the third-largest cellular service provider in the US. Since 2017, T-Mobile has doubled its revenue from $40B to $80B, grown to 75,000 employees, acquired numerous companies, and debuted numerous new products and service offerings.● Promoted to the position of Keyholder in January 2019.● Delivering outstanding results as a Mobile Expert, and demonstrated leadership abilities while leading a team of 7 Mobile Associates.● Conducted bi-weekly physical inventory audits, reconciling stock levels, and implemented stringent quality control measures; minimized stock discrepancies by 95% and achieved 100% inventory accuracy.● Led the creation and execution of innovative pilot programs, resulting in a 20% increase in NPS employee scores, and reducing customer return visits.

Greater Chicago Area

As a Mobile Expert, I am accountable for preparing peer reporting and coaching to drive desired behaviors and outcomes. Using highly analytical abilities, I am up to deliver valuable insights and guidance to colleagues, fostering continuous improvement, and enhancing overall team performance. Key Accomplishments:● Managed to obtain Samsung Elite Pro status for the store, demonstrating exceptional sales performance and deep product knowledge.● Enhanced customer experience by simplifying complex technical concepts through personalized tutorials and guides, resulting in improved customer satisfaction scores.● Delivered comprehensive training modules to store staff, strengthening their understanding of operational procedures, sales strategies, and customer engagement techniques.

Chicago, Il

Wild Onion Market, formerly Rogers Park Food Co-op is a community-owned business cooperative startup serving the far north side of Chicago with the mission to:● Increase Community Access to Fresh, Healthy, and Local Foods● Support local Farmers, Artisans, and Area Businesses● Provide Clear Labeling and Full Product Disclosure● Sustainably Produced goods and produce● Serve as a Community Gathering-place ● Provide Community Health and Education Programs● Strengthen Our Local Economy by Creating Good Jobs with Fair Wages● Work in Tandem and Promote Local Area Businesses Wild Onion Market is set to open its doors in December 2023.Board of Directors, IT ManagerMajor Accomplishments:● Piloted and Implemented an Owner Perks program to increase patronage with Coop Supporting Businesses and Businesses as Shareholders. ● Instituted process and procedure to include Committee Charters for all newly formed committees.● Designed a new Committee Meeting Agenda format so that Committees better see how their activities are interlacing and interdependent on one another. Thus producing more communication and cooperation between committees and as well as outside of bi-weekly meetings.IT TeamMajor Accomplishments:● Implemented a Volunteer Recruitment system to coordinate activities and events among a distributed workforce. ● Create Clear Pathways for our Owners, Volunteers, and Community Members● Negotiated for both Pro Bono work and reduced invoicing with various vendors.● Provide technical support and training to the Board of Directors, five members● Email Migration from simple forwarders to full-fledged email accounts for nine individuals and two shared mailboxes ● Used my background in IT and business processes to design a new user experience.● Platform: NationBuilder, Software for Leaders

Lake Forest, Illinois, United States

Harbortown Industries specializes in manufacturing elevated home décor products, carried by the major US retail chains, with offices in Hong Kong and Yiwu China.● Led IT and electronic data interchange for a specialist manufacturer of home decor products carried by over 5 major US retail chains including Target, Walmart, Meijers, Costco, and Sam’s Club.● Single-handedly managing EDI sales of $7 Million annually.● Trusted SME (subject matter expert) on all facets of EDI utilizing IBM AS/400, IBM Gentran, and IBM Sterling B2B Integrator, such as design, mapping, testing, debugging, and production support, ensuring seamless business operations without errors.● Led numerous EDI protocol updates in adherence to industry best practices and compliance standards.● Nurtured and maintained strong working relationships with EDI Providers OpenText/EasyLink, and CLEO LexiCom; facilitating seamless collaboration throughout map development, testing, and deployment phases.● Managed 7 Dell Servers: Exchange, AD, F&P, McAfee Antivirus, WSUS, Backup Exec, IBM AS/400, and 25 workstations.ERP:IBM AS/400EDI Translator: IBM Gentran, IBM Sterling B2B IntegratorX12: 810, 820, 824, 830, 846, 850, 852, 855, 856, 860, 864, 870, 940, 997EDIFACT:INVOIC, REMADV, DELFOR, PRICAT, INVRPT, ORDERS, SLSRPT, ORDRSP, DESADV, ORDCHG, APERAK, CONTRL

Evanston, Illinois, United States

Medill is the premier school for Journalism, Media, and Integrated Marketing Communications offering its students unique opportunities including Medill News Service in Washington, D.C., where students work as credentialed reporters on Capitol Hill, and Northwestern News Network (NNN) the student-run news channel at Northwestern.● Managed 22 Dell Servers, comprised of Active Directory, Apache Web Servers, F&P, CMS used by both Students and Staff, Symantec Antivirus, WSUS, Backup Exec, Video and Media Processing Servers to facilitate the NU News Broadcast, 125 student workstations, and 50 Faculty/Staff workstations.● Led on all desktop images, both labs, as well as faculty and staff.VENDOR LIAISONProvided and Coordinated replacement parts, order status, dispatching of warranty work, and installation; Servers, Desktops, Laptops, and Printers. Dell, HP, IBM, & Compaq.

Des Plaines, Illinois, United States

Production of custom extrusion plastic parts and finished products for retail establishments.● Liaison between the internal customer service dept and external EDI Consultant● Collaborate with Finance Department during account reconciliation.● Work closely with Customer Service Lead responsible for processing all EDI transactions.● EDI Trading Partners: Target, Walmart, Best Buy, Michaels, True Value, and many others.● Managed 7 Dell Servers: Exchange, Active Directory, F&P, McAfee Antivirus, WSUS, Backup Exec, IFS (ERP), CC Processing, and 75 workstations.ERP:IFSEDI Translator:SPS CommerceX12:810, 820, 824, 830, 846, 850, 852, 855, 856, 860, 864, 870, 940, 997

Chicago, Illinois, United States

SoftPlay is the leading producer of early language development interactive cloth books and felt playsets for infants and toddlers.● Single-handedly managing EDI sales of $2.5 Million annually.● Trading Partner onboarding● Trading Partners: Target, Walmart, Kmart, Tuesday Morning, Meijers, BJ’s Wholesale Club, Cost Co, Sam’s Club, Barnes & Nobles, TJ Maxx, Burlington Coat Factory, and many otherERP: AS/200EDI Translator: IBM Sterling CommerceX12: 810, 820, 824, 830, 846, 850, 852, 855, 856, 860, 864, 870, 940, 997

Lincolnwood, Illinois, United States

Airoom is a family-owned architect, builders, and remodelers firm at the forefront of the design/build industry, shaping the landscape of residential remodeling and construction.● Supported 3 Senior Vice Presidents, 3 Production Managers, 21 superintendents, 13 estimators and procurement staff.● Built and deployed an Access 2003 database to speed revenue recognition 23%. Database tracked custom parts orders, RMA, returns, vendor credits, service work orders, and showroom build-outs.

Des Plaines, Illinois, United States

LSSI serves over 42,000 people annually, providing critical programs for Illinois residents each year, including foster care, mental health services, affordable senior housing, residential programs for people with developmental disabilities, and numerous other programs for both individuals and families.● Executive Administrative Assistant to 3 directors, while filling in for someone out on an extended medical leave. Daily activities consisted mainly of report writing, creating decks, general office correspondence, and ensuring inquiries from the area building superintendents were being tracked, addressed, and resolved in a punctual manner.

Hoffman Estates, Illinois, United States

ADP Dealer Services is a leading global provider of retail and digital marketing solutions to automotive retailers and manufacturers.● Project Coordinator (Technical) - Active Directory Migration and Deployment● 400-user migration from an NT 4.0 domain to a Windows 2003 Server Active Directory environment. Within this position, I was the Project Coordinator and Team Lead coordinating department-wide upgrades, directing the team to pre-arranged scheduling requests, and maintaining all documentation regarding project progression. I also served as the Lead Tech when FAT32 partitions were found, difficulties arose during profile moves, and users with mobile devices experienced difficulties syncing after the upgrade.

Minneapolis, Minnesota, United States

Target is a general merchandise retailer employing over 440k and over 1900 stores in all 50 states, and Washington DC.Promoted into the Seasonal and Artisan client relationships department, EDI Specialist II. These vendors were generally under very specific time restraints, as such we were each assigned 7-10 vendors to work with directly. This involved nearly daily conversations with the vendor and their EDI agent/s. As well as daily status updates with the Target Buyer.● Promoted to the position of EDI Specialist II in May 2001.● Seasonal, JIT Trading Partner onboarding● Work with vendors of varying degrees of technical skill sets, guiding their initial EDI setup and document testing.● Onboarding and Maintaining vendor relationships

Minneapolis, Minnesota, United States

Target is one of the world’s most recognized brands and one of America’s leading retailers. ● Work with vendors of varying degrees of technical skill sets, guiding their initial EDI setup and document testing.● Onboarding and Maintaining vendor relationships.ERP:SAP EDI Translator:Custom solution providing RAW document visibility.X12:810, 820, 824, 830, 846, 850, 852, 855, 856, 860, 864, 870, 940, 997EDIFACT:INVOIC, REMADV, DELFOR, PRICAT, INVRPT, ORDERS, SLSRPT, ORDRSP, DESADV, ORDCHG, APERAK, CONTRL