Hank Strub Email and Phone Number
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I am a Senior User Experience (UX) Researcher, with over fifteen years of experience. I have experience in many domains. These include digital advertising (PubMatic), banking - especially related to credit cards (JP Morgan Chase), managing online learning and student testing (UNext and ETS), both communication for the NY subway system and gamification of exercise information (Siemens), and pharma and intranets (Electronic Ink). I have also done interaction design and project management in consumer electronics with 5 issued patents related to wearable video (Interval Research).I also help teach UX Research at Rutgers.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Senior Ux ResearcherVerizon Mar 2016 - PresentNew JerseyDec '21 - current: UX-Research Lead for major transformation of Troubleshooting for both reps and customers, and for Verizon's new voice-bot and chatbot.Feb '20 - Feb '21: Service and Support for Wireless. Including Authentication, best ways to contact us, how to get support.March '16 - Jan '20: Supporting FiOS, traditional copper services, and small business internet. Projects for Apps and web, mix of ordering, installing, configuring, and support.Tools include UserTesting, UserZoom, and Qualtrics -- as well as Ovostudios lab
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Instructor, Ux-ResearchRutgers University Uxd Program 2012 - Present -
Senior User Experience ResearcherPubmatic Aug 2015 - Dec 2015New YorkAnchored UX-Research, including surveys, for the midtown office of this SSP (Supply Side Provider) in digital advertising. Although PubMatic focused on publishers, I helped advertisers who bought the right ads at competitive prices. -
Senior User Experience ResearcherJp Morgan Chase Jul 2010 - Jul 2015Greater New York City AreaPart of corporate User Experience Research Team. Focused on diverse needs of Credit Card Services, both secure and public site projects. Performed usability, heuristic reviews, and provided design and content input. Also planned, continually upgraded, and ran fully-digital usability lab that supported testing of both computer and mobile prototypes behind corporate firewall.From 9/13, Project Manager for internal Controls program, helping improve Enterprise-wide processes for Sworn Documents. -
Usability And Interaction Design LeadEts Oct 2009 - Jul 2010Contract. Led usability testing and assisted with interaction design for an internal product that will impact millions of people within a few years. -
Senior Usability EngineerSiemens Corporate Research Sep 2004 - Jun 2009Internal consulting for US-based teams. Most work was UX for documentation: UI Specs, Style Guides, User manuals as well as proposals, smattered with user testing for web sites and a few field interviews - for a wide variety of Siemens domains. -
Lead Human Factors AnalystElectronic Ink Oct 2002 - Sep 2004Wide variety of web-oriented consulting engagements, ranging from testing and research to participating in interaction design and information architecture; for both internet and intranet sites. Primary domain was Pharmaceutical companies. Others included financial management, insurance, and site selection. -
Director, User ExperienceUnext.Com Oct 1999 - Sep 2001Led and participated with a small team which did interaction design and information architecture, as well as user testing for early online business university. Lead inventor for online grading patent.
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Member, Research Staff & Project CoordinatorInterval Research Oct 1992 - Sep 1999Media-oriented research lab. Led early project on wearable camcorder (lead inventor on 4 patents). Other research on tools to help people remember their lives, leveraging rich audio, and the meaning of play to tweens.
Hank Strub Skills
Hank Strub Education Details
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Cognitive Science & Psychology -
Mechanical Engineering, Design Division -
Human Biology & Mechanical Engineering
Frequently Asked Questions about Hank Strub
What company does Hank Strub work for?
Hank Strub works for Verizon
What is Hank Strub's role at the current company?
Hank Strub's current role is Senior UX Researcher.
What is Hank Strub's email address?
Hank Strub's email address is hb****@****hoo.com
What is Hank Strub's direct phone number?
Hank Strub's direct phone number is +121534*****
What schools did Hank Strub attend?
Hank Strub attended Uc San Diego, Stanford University, Stanford University.
What skills is Hank Strub known for?
Hank Strub has skills like User Experience, Usability Testing, Information Architecture, Interaction Design, Usability, User Centered Design, User Interface Design, User Interface, Web Design, Product Management, Project Management, Customer Experience.
Who are Hank Strub's colleagues?
Hank Strub's colleagues are Jim Lagerstrom, Denny Mason, Daryle Dooms, Jason Monniere, Chris Holbrook, Brian Bopper, Joseph Hering.
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