Jerry H. Email & Phone Number

Salt Lake City, Utah, Us

Providing strategic and tactical consulting to Simplus/Infosys customers in designing and executing their mission critical digital transformation projects. - Customer Service refresh project for telco corporation, including a reorganization of the Customer/Partner Services, a deployment of Salesforce Service Cloud Console, and the construction of a roadmap to deploy Service Cloud Voice, Customer 360/Omni-Channel, Einstein AI, etc. - Salesforce CPQ and Experience Cloud deployment for semiconductor corporation to manage quote-to-order for all products in all regions (price book, discounting, bundling), and partner management. - Contact Center as a Service (CCaaS) solution for transportation corporation. Assessed key competitive offerings in the CCaaS market from Salesforce, Google and others. Completed vendor selection and solution design and deployment of Salesforce Service Cloud Voice.

Holmdel, New Jersey, Us

Led cross-functional team to retool and relaunch technical and content stacks for Selling, leveraging inputs from and dialogue with Sales, SDR and Customer Success functions for API Business Unit. - Delivered a best-of-breed experience leveraging Business Information, Communication and Prospecting tools. Refresh netted savings to the company of >$350k over three years contractually, and increase MQL to SQL conversion rate by 14%. Improved forecasting accuracy by 34%. - Reduced ramping time for new hires by 25%. - Designed and Deployed CRM relaunch (Lightning, Salesforce), CPQ (Salesforce), and CLM (Conga). Reduced SQL to Closed Won time by ~9 days, and increased Closed Won rate by 17%. - Reduced selling stages from fourteen to five using a combination of workflow analysis, customer input, and best practices. Reduced time to create a quote by 40% (CPQ).

- Partnered with one of California's largest school districts to develop an education platform for students based upon Chromebooks and Google EDU.- Advised New Mexico State on driving investment into State and developing opportunities for recently graduated students from University of New Mexico.

San Jose, California, Us

- Turnaround of customer relationships with América Móvil, Rogers Canada, and Charter Communications, resulting in successful implementations of contracted complex projects and securing new business with all three customers.- Complete retooling of pre- and post-sales process, taking interval to respond to customer requests for quotes/proposals from 30-45 days to 24-72 hours, and enabling full metrics-based oversight of projects.

Houston, Texas, Us

- Designed and launched all accessory products for a range of Android and Windows tablets, including the first implementation of Qualcomm’s smart pen technology.- Launched first third party Android Education tablet product.

Chicago, Illinois, Us

- Successfully renegotiated technology licensing agreements for Android and other Google products (Google Wallet, Google+, Google Maps, Youtube, etc.).- Reorganized Motorola’s process for securing device approvals and technical issue resolution from Google for all Motorola Mobility devices (phones, tablets and smart accessories). Reduced turnaround for device approvals by 30%, and for technical issue resolution by 40%.

London, London, Gb

- Established relations and secured new business with Discovery, Disney, and Fox.- Turnaround and successful implementation of complex project for iTV.- Created and sold new product/service offerings, including first remote deployment of the UK’s interactive television standard, and a new contract management service.

San Diego, Ca, Us

- Established first international partnership for MediaFLO, with BSkyB (News Corp.).- Negotiated and implemented first- and second- ever international MediaFLO trials. - Successfully lobbied OFCOM in UK and other regulatory bodies internationally. - Built business case and development plan for MediaFLO deployment in UK. - Authored the first product requirements document for MediaFLO handset user experience.

- Secured first-ever business for Magic4 with Sony-Ericsson and Kyocera Wireless. - Grew Magic4’s business with Motorola to a global partnership across all product lines.- Created with Verizon Wireless its successful launch of two-way messaging.

Us

- Expanded relationships with Motorola and Philips to integrate Telemac software. - Grew relationships with O2, resulting in a key expansion contract.

San Diego - Us | Tokyo - Jp, Us

- Launched Sony's mobile devices throughout Latin America.- Defined and implemented localization plan for Sony mobile devices.- Trained customers’ personnel in the proper presentation of Sony's products and brand to consumers.

Espoo, Southern Finland, Fi

- Secured first-ever (and subsequent) contracts with Telesp, Telepar, Telerj, etc. (now Vivo/Telefónica). - Grew business from $0 to $60M+ annual revenues.- Created technical and commercial approaches to customer base.

Mba, Finance

Ba, English Literature + Political Science

Shakespeare, Eastern European Politics