Hanlie De Bruyn Email & Phone Number

Fort Worth, Texas, United States

Stuttgart Area, Germany

Lead and Support market Information Officers on all IT related Topics, understanding their local Needs and offering central Solutions when applicable. The Market Coordinator also Interface between central DAG and DFS IT organizations and market CIOs/Managing Directors in Areas of Demand Management, Financials, Strategy and alignment with HQ. One of the key objectives is to be on site and establish a Close working relationship with direct reports via interaction in all relevant topics and step by step implementation and enhancement of the working model.

Stuttgart Area, Germany

Melbourne, Australia

Managing the department responsible for the day to day Operational support for both MB Financial Services, MB Wholesale and the DealershipsResponsible for the management of the entire Service Management and Operational Support • Manage team including the on-site Service Desk and Desktop Support teams• Establish and growing stakeholder relations, internally, regionally and globally• Establishing SLA’s and OLA’s with business and internal IT suppliers• Managing and monitoring SLA’s with Vendors• Engagement and Management of Vendors, local and off-shored in operational support• Setting of KPI’s to ensure that delivery are measured and improved• Putting in place continuous improvement processes• Analyse problems and resolve as per the agreed SLA's with the business

Pretoria Area, South Africa

Roles within the Period IT Manager – Service Management (March 2008 – December 2009)Provide strategy and plan for implementing Service Management within the IT Department• Establish Strategy for Service Management• Establish Support Management Team• Implement Incident and Problem management• Establish and oversee local dedicated Service Desk for both applications and Infrastructure• Implement CISM for both ITF and ITI departments and Dealers for call logging• Management of the Service Management Team • Managing of SLA’s with Vendors• Establishing SLA’s internally between business and IT on Service Delivery• Managing and planning IT BudgetIT Manager: Retail and DCDMS (Autoline) (March 2007 - February 2008)Relationship and engagement management with Dealers in relation to Dealer Systems provided by Daimler.• Manage Retail IT and DMS teams• Creating and running of Dealer User-councils with Dealers • Implementing communication plan to the Dealers• Implementing and maintaining continuous business improvement planBusiness Consultancy Manager (March 2004 – February 2007)Establish a project office within IT with an overview on all current and planned projects within IT and Business• Implement a communication plan • Implementing processes and procedures• Establishing good working relationship with Business users• Managing team of business analysts, developers and support analysts

Johannesburg Area, South Africa

Various Roles including, Systems Developer / Projects Manager / Solutions Account Manager / Snr System Developer

Pretoria Area, South Africa

Pretoria Area, South Africa

Pretoria Area, South Africa

National Higher Diploma Computer Data Processing, Computer/Information Technology Administration And Management

Managment Development Programme, Business Administration And Management, General

National Diploma Computer Data Processing, Computer And Information Sciences And Support Services