Hanlon Tong Email & Phone Number

Sydney, Nsw, Au

Americas Lead for Futures Clearing Technology (Clearing and Execution).

Madrid, Es

Business Development and DeliveryBuild client relationships, participate in RFPs and identify future opportunities, and, improve service delivery and velocity between the client and the delivery teams. Additionally, monitor program delivery across multiple project teams for key accounts and assist internal teams and everis teams work together using Agile Methodologies.Partner Success and Digital Experience StrategyLead the partner relationship through effective stakeholder management, collaboration and communication. Build highly effective relationships between business, technology and management teams. Build execution excellence through disciplined operation systems and processes in accordance with Service Level Agreements.Leading Digital TransformationUnderstand the specific goals of the business and evaluate the market opportunities for disruption. Translate business needs into capabilities that meet measurable business outcomes. Improve the velocity of value through coaching team in Agile methodologies. Draft project documents and presentations such as research analysis, Statements of Work, how-to guides, project plans and that will confirm capability and feature scope. Improve multi-supplier service delivery and operations, using enterprise architecture model-design techniques over initiative-overloaded detailed documentation.

Chicago, Illinois, Us

Working for Global HR, I was responsible for delivering an Employee Engagement capability that will meaningfully engage and inspire employees worldwide to change lives and create opportunities for all employees. The key capabilities were: an enterprise social network, content management system, responsive website, native mobile apps and analytics dashboard.Achievements:• Defined Digital HR and Employee Experience visions, goals and objects to define product roadmaps in a simple and transparent way to achieve multi-market alignment.• Designed, managed and deployed global employee social network mobile application (iOS and Android) in Spain, Netherlands, Canada and the United States.• Deployed the digital employee engagement web platform in multiple countries including the Canada, Slovakia, Saudi Arabia and the United States.• Created the operating model for the Digital Employee Experience Team resulting in a clearer understanding of the roles, responsibilities, key activities, SLAs and KPIs of the product team.• Developed a standardized project costing model, WBS, project plans, and project documentation for global rollouts.• Defined processes for internal change management, technology implementation, project delivery and management reporting of the service.• Provided business and technical analysis and define business requirements in support of the country rollouts working with waterfall and scrum methodologies depending on the country’s experience.

Chicago, Illinois, Us

Working with European Operations, I created and implemented an assessment framework designed to assess a market’s Restaurants Staffing-Scheduling-Positioning (SSP) capability gap.Achievements:• Created an assessment framework for European Operations that allowed the Senior Leadership Teams to make the SSP-technology investment decision.• Developed 78 assessment standards covering the functions of Operations, HR and Payroll, and IT.• Conducted and managed the assessments for 10 countries in 12 months for Senior Leadership at the Market and European Leadership level.

Chicago, Illinois, Us

As Technical Lead and Project Manager, I was part of a programme that would replace the Human Resources, Workforce Management, Employee Portal systems and processes in the McDonald’s UK business.Achievements:• Planned and implemented the rolling deployment of 1200 restaurant transitioning from an end-of-life localized HR and Workforce Management system to a centralized enterprise HR and Workplace Management system (Oracle EBS).• Delivered the IaaS migration from HP-UX Itanium to Oracle Sun SPARC hardware.• Designed the outsource payroll process for 114 independent payrolls that reduced integration costs.• Increased the Training Team’s capability to train on-the-move using standard virtualised training environments.

Bradford, West Yorks, Gb

As the Software Release Manager, I was part of the technical team for a PeopleSoft HR and Payroll implementation that would modernise a paper-based HR and Payroll system.Responsibilities:• Supported release management of project deliverables and configuration items between the PeopleSoft environments as part of the Software Development Lifecycle.• Responsible for ensuring the project environments are synchronous with Production Support fixes and changes in the support environments.• Managed the PeopleSoft infrastructure to attain optimum performance and high availability with the Database and Unix teams.• Developed reporting using Oracle BI Publisher.• Technologies used: Oracle BI Publisher, PeopleTools 8.51, HP-UX and AIX Unix

Bridgewater, Nj, Us

As the Technical Team Lead and IT Consultant I supported a global PeopleSoft Financials and Supply Chain Management system that managed accounts and assets across 3 global business units.Responsibilities:• Supported the Technical Manager in managing 13 developers and analysts across Europe.• Performed the role of Business Analyst/Project Manager for a successful invoice-outsourcing project that reduced labour and printing costs.• Defined and delivered a MediaWiki knowledge base for common Production Support issues.• Managed key US and European stakeholders to support the global financial system.• Member of the Change Control Board responsible for code migration through the Software Development Lifecycle into the Production environment.• Worked with PeopleSoft Financials/SCM 8.4 (AR, AP, BI and Inventory), PeopleTools 8.49 and HP PPM-Kintana.

Bradford, West Yorks, Gb

• Report development using SQL, PSQUERY, XMLP and Oracle BI Publisher.• Configured PeopleSoft user security to comply with company wide standards.• Produced functional and technical documentation in accordance with project standards.• Provided back-up for the PeopleSoft DBAs and Infrastructure Teams.

London, Uk, Gb

This short contract involved delivering a replicated PeopleSoft Financials system across a matrix organisation based in London, the USA and India. The project was managed as part of a wider information system programme to enable a recently divested business entity to operate separately and in compliance with SOX requirements.With tight time constraints and the management the resources in both the US and the sub-continent the task was completed on time.

Hook, Hampshire, Gb

Responsibilities:• Database Manager and project manager of two PeopleSoft upgrade projects.• Researched and recommended infrastructure upgrades to the Executive such as VMware virtualisation that saved £250,000.00 on IT investment in Year 1.• Part of the closure team that worked on the solvent liquidation of the Business Link for London legal entity from the London Development Agency to Serco plc.• Technologies: PeopleSoft CRM, Financials/SCM and Enterprise Portal, VMware ESX and Workstation, Microsoft SQL Server, SQL Server Integration Services and SQL Server Reporting Services.

London, Gb

Responsible for operational management and support of Business Link for London’s core CRM and Financials system. This role involved ensuring high levels of service delivery, pro-active incident management and managing software development. The most recent project delivered was the successful implemented a Business Intelligence (SQL Server 2005 and Panorama) reporting from the CRM. This system not only provided business analytics and management reports but also created a framework for data cleansing and data quality analysis.

London, Gb

Implemented, administered and managed PeopleSoft CRM 8.8, Financials 8.4 and Enterprise Portal 8.4 (PeopleTools 8.42-8.45) environments on a SQL Server 2000 database.This included two PeopleTools upgrades and a PeopleSoft Financials application upgrade as well as regular patching of environments.Also responsible for database administration of multiple instances of SQL Server 2000 from Development systems up to Production.

Frankfurt Am Main, Hessen, De

The role was focussed on improving the data quality of counter-party details in the bespoke CRM system for the Capital Market Division. The work was crucial to prevent duplication of details so that deals could be completed between counter-parties.

Founded and operated a cafe noodle bar in the heart of Brisbane's CBD serving pan-asian cuisine, perfect coffees and cold beverages in a fun environment.

Canberra, Au

Having joined the Australian Army Reserves the year after completing high school and before starting university I count this time as some of the most challenging and rewarding that a young adult can experience. I thoroughly enjoyed training and working with people from a variety of backgrounds and still consider many to be life-long friends.I achieved the rank of Captain before finishing university and migrating to the United Kingdom.

Toowong, Queensland, Au

Work experience as 1st and 2nd Line Support installing Lotus Notes R5 and Windows 9x and Windows 2000 Operating Systems onto PCs and laptops.

Master Of Professional Studies In Technology Management, Computer/Information Technology Administration And Management

Bachelor Of Laws - Llb, Commercial Law, Acquisitions, Intellectual Property

Bachelor'S Degree, Information Technology (Information Systems)

Commissioning Course, Royal Officers Basic Course

Secondary Education, Secondary Education