Hanna Harmata Email & Phone Number

Cracow, Małopolskie, Poland

I support Project Managers and other stakeholders in terms of IT Project Delivery, providing a wide range of service and making sure things are taken care of smoothly and effectively.From 2022 till November 2024: I was involved exclusively in a massive Business Transformation program. My main responsibilities consisted of enabling a wide variety of resources, training internal and external workers, budget and invoice management, and building project structure in MSPS and PWA.

Kraków, Woj. Małopolskie, Polska

• Enablement of Governance meetings related to the PMO e.g. weekly PMO status meetings• Communicatation with key stakeholders on project development, risks and accomplishments, to ensure successful project delivery • Creatation and maintainance of comprehensive PMO documentation• Standarization and socialization of GBS project management methodology • Maintaining and updating project management tools • Support of change management activities e.g. stakeholder analyses, definition & execution of change interventions across impacted groups• Providing support within PMO and OCM areas across the organization

Kraków, Woj. Małopolskie, Polska

• Performing collection-related activities regarding EMEA region customers• Resolving customer financial queries• Managing overdue payments via Akritiv workflow tool• Contacting customers via phone, email etc. • Resolving discrepancies - Preparing statements and dunning letters• Assisting in matching of payments received• Preparing required reports in a timely manner• Identifying and implementing process improvements in accordance with LEAN• Creating, reviewing and updating of desktop procedures• Escalating and following up on pending issues- Ensuring key metrics are being met and services delivered• Communication and co-operation with different Aptiv departments• Leading/Participation in organized conference calls• Providing required information and documentation for internal and external audit• Coordinating between auditors and other departments• Supporting AR Team Leader and team members as required • Helping other team members in solving problems, guiding and training them• Proactive approach• Working independently as well as within the team• Improvements on Salesforce (Akritiv workflow tool)• Conducting trainings

Kraków, Woj. Małopolskie, Polska

• Maintaining relationships with external and internal customers via e-mail and telephone• Archiving and scanning documentation• Resolving system irregularities• Chasing debt by telephone and e-mail.• Allocating payments in accordance with customer remittances.• Processing and generating reminder letters and monthly statements.• Ensuring that all major accounts work to agreed order to cash cycle.• Daily and month end reporting and account reconciliations.• Investigating and resolving queries• Writing SOPs• Working to strict monthly and annually targets• Improvements on Salesforce (Akritiv workflow tool)• Conducting trainings

Kraków, Woj. Małopolskie, Polska

• Maintaining relationships with external and internal customers via e-mail and telephone• Archiving and scanning documentation• Resolving system irregularities• Chasing debt by telephone and e-mail.• Allocating payments in accordance with customer remittances.• Processing and generating reminder letters and monthly statements.• Ensuring that all major accounts work to agreed order to cash cycle.• Daily and month end reporting and account reconciliations.• Investigating and resolving queries• Writing SOPs• Working to strict monthly and annually targets• Improvements on Salesforce (Akritiv workflow tool)

Kraków, Woj. Małopolskie, Polska

Collection:• Daily and month end reporting including forecasts and risks.• Ensuring that all major accounts work to agreed order to cash cycle.• Securing cash flow• Resolving system irregularities• Archiving and scanning documentation• Investigating and resolving queries• Account reconciliations• Maintaining relationships with external and internal customers via e-mail and telephone• Negotiating payment plans• Chasing debt by telephone and e-mail• Allocating payments in accordance with customer remittances• Processing and generating reminder letters and monthly statements• Working to strict monthly and annually targets• Training and mentoring new team members

Licencjat, Komparatystyka

Post Graduate, Behawiorystyka Zwierząt Towarzyszących

Technik Plastyk, Reklama Wizualna