Results-driven person with more than 5 years of experience in B2B IT, specializing in Saas. Proficient in Salesforce, JIRA, Zendesk, and HubSpot. Also, I have 7 years of travel Reservation and Travel Agent working in the airport/city, proficient in Amadeus. My passion lies in delivering exceptional customer experiences, nurturing long-term relationships, and achieving sales growth.Throughout my career, I have demonstrated expertise in client relationship management, customer success, and account expansion. I take pride in my ability to understand customer needs, address inquiries, and resolve issues to ensure utmost client satisfaction.Key strengths:⭐ Upselling and Cross-selling: Skilled at identifying opportunities to increase revenue within existing accounts.⭐ Customer Retention: Proven track record of retaining valuable clients and reducing churn rate.⭐ Strategic Partnerships: Experienced in forging strong partnerships to drive mutual business success.⭐ Business Development: Adept at prospecting and onboarding new clients, expanding market reach.⭐ Customer Engagement: Focused on building meaningful interactions to foster customer advocacy.⭐ Client Communication: Effective in conveying value propositions and managing expectations.I have had the privilege of working with diverse markets, including Europe, the UK, the US, and Ukraine, gaining valuable insights into different business cultures and customer needs assessment.As I seek new opportunities in Account Management/Customer Success Management, I am eager to leverage my existing skills and experience to drive customer-centric strategies that lead to exceptional outcomes. Let's connect and explore how my dedication to customer success can contribute to your organization's growth and customer service excellence.✉️ EMAILanya.postolova1@gmail.com