Hanna Rosa Email & Phone Number

Pow. Grodziski, Woj. Mazowieckie, Polska

• Dealing with spare parts orders from customers and service providers • Managing the process of spare parts operations, on-time deliveries • Verification of accuracy of ordered goods vs Spare Parts catalogues and technical drawings• Cooperation with manufacturing plants, technical, supply chain, logistic, accountancy and sales in order to sustain the best quality of customer’s satisfaction• Managing customers’ enquiries concerning product availability, deliveries, forecast, invoicing, and claims• Purchase Orders and Sales Orders processes implementation and follow up in the system.• Searching for best solutions in compliance with company’s directives• Purchasing goods from local and foreign vendors• Invoicing

Warszawa, Woj. Mazowieckie, Polska

• Handling service calls from Customers • Managing customer claims according to company’s procedures• Providing customer service from the order intake to the service completion and invoicing• Independent processing of all kind of requests from our customers, partners and third parties, according to company’s SLA and quality requirements• Maintenance of new and existing customers’ database in the system (CRM, ERP)• Resolution and follow-up on customer issues escalating to technical support teams as appropriate• Coordinating and managing projects as directed

Warszawa, Woj. Mazowieckie, Polska

• Daily office management tasks: phone calls, mail, office supplies, visitors, meetings organization • Maintenance of office inventory and equipment list. Assisting to General Manager with daily tasks• Organizing and coordinating business travels and travel expense accounting• Manage office procedures incl. equipment• Acting variety functions related to smooth running of the Office

Warszawa, Woj. Mazowieckie, Polska

• Perform secretarial and administrative tasks related to projects’ implementation • Responsible for handling the incoming and outgoing correspondence, coordination of tender documentation flow, registration and filing • Translation of correspondence, reports and other project related documents• Co-organized training sessions for Phare 2000 fund beneficiaries• Participated in translation of the Polish version of the company’s website