Hanna Lee Email & Phone Number

Remote

In my current role, I:• Lead the ID team with ownership of their daily support needs and long-term development goals, in alignment with business objectives• Establish, monitor, and support new team member onboarding plans and processes• Serve as a subject matter expert for all supported products and services• Support the development of new training programs and creation of custom business process documentation for standard internal processes• Monitor performance of all learning curriculum and programs to assist in evaluation of training material effectiveness and keep current with new learning modalities as well as training audience needs• Monitor and coordinate training development programs to support customers and internal teams, as needed• Partner with Leadership teams to architect future training programs and development strategies to support learning outcomes across the organization• Strategize to improve department operational standards and procedures to enhance team operations and streamline work processes

Remote

• Develops and reports on company and product training programs, including curriculum development, learning program design, and continuous material improvements• Developed Product Foundations and end user training (EUT) programs for MediTract solutions including the new CLM and TERMS 2.0 solutions• Developed Provider training for the Capital Market Intelligence solution• Develops and continuously collaborate with leadership to improve learning processes to ensure the most current technology and approaches are utilized• Documents and continuously improves processes, procedures, templates, and organization of all learning-related collateral• Mentors team members and trains other trainers in Instructional Design (ID) methodology and learning best practices, in a collaborative and ongoing manner

Englewood, Co

• Analysis of product documentation and product functionality to develop training curriculum to meet business needs for internal and external training• Update training materials for the Facets and NetworX systems• Revamp NetworX Product Foundations courses to a new learner-centered approach• Create Product Foundations for Tranzform Common Platform• Attend project meetings, assess training needs, elicit requirements, and define training project tasks and schedule• Deliver training as requested per business needs

Englewood, Co

• Manage OneSource opportunity data in Work Engine• Run weekly RMO reports• Create and update process documentation• Monitor and respond to ConsultingOpsHelp and RMO inbox requests• Manage PWA (timesheet) requests

Englewood, Co

• Managed the first ever Facets TCSA (Technical Consulting Services Academy) program• Delivered Facets product training and developed training material • Converted Facets 10 Day Product Foundations course into 24 individual virtual instructor led training (vILT) modules • Developed and managed NetworX Pricing Expert Program • Various administrative projects

Introduced to TriZetto with the first Consulting Services Academy (CSA) program:• Received Facets product training as well as Quality Assurance testing tool training• Tested use cases for project• Developed automation tools and test scripts for automation • Created benefit configuration documents for data migration to the Facets Platform• Developed applicable consulting skills and appropriate consulting knowledge

As a financial aid peer supervisor, interviewed and hired as well as trained new peer advisors on procedure and federal regulations regarding financial aid. Responsible for responding to emails from students and parents regarding account status, financial aid advice and assistance, and appointments. Participated in calling projects with other supervisors and head counselors.