• Support the Marketing Campus Director in streamlining processes and improving performance.• Report on departmental goals, highlighting areas for improvement.• Research and recommend new technologies and tools for operational efficiency.

Thinking outside the (in)box and developing CRM programs in which the customer plays a central role. As digital marketeer, I manage email, automation en (conversion) optimization projects from A to Z:• Translate briefings into actionable plans.• Create data-driven recommendations.• Coordinate the creation of all necessary project assets.• Manage project setup across various marketing tools.• Ensure projects meet all quality standards.• Validate hypotheses through… Show more Thinking outside the (in)box and developing CRM programs in which the customer plays a central role. As digital marketeer, I manage email, automation en (conversion) optimization projects from A to Z:• Translate briefings into actionable plans.• Create data-driven recommendations.• Coordinate the creation of all necessary project assets.• Manage project setup across various marketing tools.• Ensure projects meet all quality standards.• Validate hypotheses through testing.• Deliver projects on time and within budget.• Analyse results for continuous improvement.☺️ Clients: Carglass, Idewe, ALD Automotive, MediaMarkt, Q8, Niko, AG Insurance, Eni, Midas, Honda, Sony Mobile, Partena Ziekenfonds, Upfield, ...✔ Marketing tools used: Marketo, Hubspot, Salesforce Marketing Cloud, Eloqua, Actito, Flexmail, Mailchimp, Campaign Monitor, Accoustic, ...🧪 Testing & analytic tools: VWO, Hotjar, Google Analytics, ...⚙️ Other tools used: Miro, Airtable, Litmus, Email on Acid, Jira, Asana, Adobe Cloud Products, Microsoft Office, ... Show less

• Coach and mentor team members on project execution.• Onboard and train new hires.• Organise training sessions and meetings to boost knowledge and team spirit.• Monitor and improve financial results and quality.

FBD is a communication agency with a clear vision on different domains of communication: corporate, product, customer, finance and HR and this both for online and offline projects.As Online Media Specialist I work on several online projects for clients as Nokia Networks, Q-Park, Henkel, Colruyt, Cars on the Web, etc. :• MARKETING AUTOMATION: create nurture flows, events, programs and email blasts; segment lists based on behaviors and demographics; measure results and optimize;… Show more FBD is a communication agency with a clear vision on different domains of communication: corporate, product, customer, finance and HR and this both for online and offline projects.As Online Media Specialist I work on several online projects for clients as Nokia Networks, Q-Park, Henkel, Colruyt, Cars on the Web, etc. :• MARKETING AUTOMATION: create nurture flows, events, programs and email blasts; segment lists based on behaviors and demographics; measure results and optimize; minimize list decay and unsubscribers• EMAIL MARKETING: develop and track emails and campaigns; get the right emails into the right inboxes at the right times; create template designs with the right calls-to-action; measure results and optimize; minimize list decay and unsubscribers• WEB DESIGN: create brand new website layouts; update existing websites; improve the website's usability and create amazing user experiences; add content; optimize SEO• ANALYTICS: create and maintain metrics reports on mailing and online activities; make recommendations for optimization• PROJECT MANAGEMENT: manage multiple projects from start to end; with the need to prioritize and schedule; communicate with our clients and understand their needs✔ Online tools used: Marketo, Mailchimp, Campaign Monitor, Addemar, Social Seeder, ON24, Umbraco, Google Analytics Show less

Buylandoo is the name behind some webshops specialized in (fire) safety products such as fire extinguisher, smoke detectors etc.As E-commerce Manager at Buylandoo, I was responsible for all operational tasks regarding the e-shops, including marketing, customer service, administrative and logistical tasks. To give our customers the best customer experience, I started creating content and safety tips for our websites, advice centers and mailings. Optimizing the webshop was an important… Show more Buylandoo is the name behind some webshops specialized in (fire) safety products such as fire extinguisher, smoke detectors etc.As E-commerce Manager at Buylandoo, I was responsible for all operational tasks regarding the e-shops, including marketing, customer service, administrative and logistical tasks. To give our customers the best customer experience, I started creating content and safety tips for our websites, advice centers and mailings. Optimizing the webshop was an important step to ensure the e-shops maintained a steady growth. I also gave advice to our clients and monitored the orders and shipments. To do that it was important to manage the relationship with our suppliers and shipping companies to ensure great rates and services.✔ Online tools used: Magento, Freshdesk, Mailchimp, Google Apps, Google Analytics, Asana Show less

JUST EAT is the world’s leading online and mobile takeaway ordering service. Whether it’s pizza or chinese, they are delivering the quickest, easiest way to order takeaway. They have made rooting around for paper menus a thing of the past, and said adios to awkward phone orders. As Operations Manager at JUST EAT Belgium, I was responsible for all the operational tasks inside the Customer Care department. By setting up challenging targets for our KPI’s, tracking and evaluating them, our… Show more JUST EAT is the world’s leading online and mobile takeaway ordering service. Whether it’s pizza or chinese, they are delivering the quickest, easiest way to order takeaway. They have made rooting around for paper menus a thing of the past, and said adios to awkward phone orders. As Operations Manager at JUST EAT Belgium, I was responsible for all the operational tasks inside the Customer Care department. By setting up challenging targets for our KPI’s, tracking and evaluating them, our team was able to reduce the bad order rate under 1% and have an overall customer satisfaction score of 9/10. Developing procedures to ensure a great service, daily monitoring them and coaching our Dutch team were important tasks to get these results. Of course some indispensable sale and finance support was also part of my responsibilities.Besides my operational tasks, I had the opportunity to add some creativity to the job by helping the Marketing department with some graphic and web design tasks and by maintaining and nourishing our social media as Facebook and Twitter. ✔ Online tools used: Mailchimp, Yesmail, SalesForce Sales Cloud, Google Apps, Google Analytics, Facebook, Twitter, Wordpress Show less

A variety of tasks during this internship: graphic design interspersed with digital projects and commercial assignments; including the organization of a client event.

I helped develop a browser app, using Adobe Flex, that allowed shop owners to adjust the content as well as the layout of the screen communications in their stores, no technical background required.