The Human Capital Apprentice Program (HCAP) is designed to develop high-potential professionals into human capital leadership roles. The program is a two-year accelerated development program focused on growing early career human capital talent through education, rotation experiences, mentoring, and on-the-job application of skills and learnings.Fourth Rotation (February 2020-July 2020): OptumHealth CompensationThird Rotation (November 2019-February 2020): Optum Talent Analytics•Provider Engagement Survey•M&A Survey•Talent Analytics OnboardingSecond Rotation (March 2019-November 2019): Optum Global Operations - Philippines•Conducted market review of the Philippines looking at total rewards (compensation and benefits) and talent practices (engagement, retention, development) to ensure Optum Global Solutions is a leading player in the market and improve overall retention by 5%•Developed robust internal mobility system to ensure global mobility for senior leaders and clinical populations, and movement between technology and operations populations•Aided in Enterprise Clinical Services transformation supporting two business groups to contribute to a cost savings of $40M.First Rotation (June 2018-March 2019): UnitedHealthcare Benefit Operations•Designed and developed three operations focused leadership development programs for early, mid, and senior level leaders to create ready now/ready soon successors for operations leader roles•Deployed site assessment survey and consulted with Human Capital Partners and business leaders to measure overall health of operations sites in the U.S.•Partnered with UHC Operations, Optum Operations, and Workforce Planning to measure financial, legal, and employee impact of enterprise-wide change in attendance policy•Collaborated with Human Capital COEs (analytics, real estate, employee relations, communications, and more) to develop site profile dashboard for business leaders, and scaled across UHC and Optum Operations

As part of the Talent Analytics team, I leveraged human capital data to provide consulting, insights, and analytics to partners across the organization to (1) empower partners to utilize business-specific data and (2) align analyses to strategic business decisions.Reporting Solutions and Data Dictionary•Created Reporting Solution webpage and Data Dictionary resulting in increased transparency, communication, and data literacy across the enterprise•Ran statistical analyses to generate report on development plans within specific business and its implications to turnover and engagement•Ensured accessibility of human capital dashboards to empower human capital leaders make data-driven decisionsRetirement Forecasting•Researched company trends on retirement to build dashboard on Tableau and Domo and provide insights at scale for specific businesses to entire enterprise•Validated research by measuring accuracy and specificity of hypothesesMaternity Analysis•Derived insights from maternity data to ensure effectiveness of 6-week postpartum programProject Process Improvement•Coordinated the planning, training and implementation of new project management tool for 60+ leadersTalent Assessment•Manipulated and analyzed large sets of data to create talent index composite score for succession planning of high level leaders•Analyzed employee survey responses (using factor analysis) and produce reports to measure the validity and reliability of assessment to drive enterprise-wide talent strategy•Managed relationships and expectations from different teams to ensure strategies are aligned•Performed user acceptance testing to ensure roll-out of new assessment is smoothEmployment Feedback Sentiment Coding•Coded and themed over 900 qualitative responses to improve software machine learningOn-boarding Guide•Identified gaps in on-boarding new and temporary hires into Talent Analytics•Created comprehensive on-boarding guide for managers and new hires

Co-author and editor of Technical Manual for Team Assessment Survey 3.0, an online team diagnostic that provides benchmarking and development feedback on the eight Rocket Model components. The Technical Manual is intended for researchers, distributors, and internal and external consultants interested in improving team performance and understanding the psychometric properties underlying the Team Assessment 3.0.Graduate researcher of Team Assessment Survey. Analyzed and presented in Utrecht, Netherlands on psychometric properties of assessment by running factor analysis, correlations, and more to measure validity and reliability.

Client: State Colleges and Universities System•Coded, themed, and analyzed over 1,000 qualitative responses from over 30 universities to make recommendations to key stakeholders for online learning strategy•Evaluated data by using statistical analyses (such as t-tests, ANOVAs, regressions, correlations, chi squares, factor analysis, and more) through SPSS in order to provide data-driven insights and recommendationsClient: IT Department•Worked with team of 4 to create technical report of data-driven insights from job analysis of IT departmentClient: Manufacturing Firm•Conducted statistical analyses to measure effectiveness of selection procedure and identify problems, present findings, and recommend solutions to non-statisticiansClient: Precision Manufacturing Firm•Partnered with creative media organization to create online training module to increase compliance in the workplace•Developed tools to measure understanding of compliance in the workplaceClient: Nonprofit Medical Group•Created assessment for healthcare company as part of study on nurse shift management•Reviewed related literature, design models, and collect and analyze data to better understand drivers of increased work engagement

•Incorporated process improvements as project manager for college’s premier recruitment event that led to 62% increase in industry engagement, and 73% increase in revenue generated•Automated analyses on Excel for quick and easy analysis and report building for non-statisticians•Developed internship dashboard on Excel using visualization to highlight insights on department-specific internship trends•Served as liaison between Microsoft and faculty to drive change implementation of Dynamics ERP and CRM into business curriculum, resulting in increased faculty engagement•Consulted with individual business partners to assist in the achievement of their unique recruitment and college relations goals•Analyzed operational data and make recommendations on process improvements for partnerships office that supports 500+ businesses and 2,000 students annually

•Designed multiple presentations to cater to a variety of audiences•Upgraded outdated Study Abroad pamphlets by creating modern design for over 35 majors•Organized and led weekly information sessions for students interested in studying abroad•Marketed study abroad programs at various events to promote flexibility and variety of programs•Published new social media content on a weekly basis on various platforms such as Instagram, Facebook and Twitter gaining over 130 followers on Twitter alone

•Aided development of new study on sun protection behaviors and examined preliminary findings to improve study•Identified problem areas within study and implemented improved procedures resulting in reduced number of participant absences•Collected and coded large databases using both Excel and SPSS to efficiently analyze data•Supervised and trained incoming undergraduate research assistants•Conducted phone follow-up questionnaire to better understand long term impact of the study

•Ensured customer satisfaction through e-mail, phone, and in person while simultaneously evaluating room reservation requests and creating advisor appointments•Consulted over 400 student organizations on org registration, TAP form assistance, and funding requests •Utilized multiple resources to advise peers on involvement opportunities and leadership programs•Collaborated with team to improve and host annual campus-wide events such as a Winter Organization Fair, which involved working with over 45 student organizations and over 300 attendees•Upheld University Center policies to ensure the equality and fair treatment of all 600 registered student organizations•Prepared SMART Goals every quarter to improve work environment for staff and clients