Hannah Clark Email & Phone Number

Apex, North Carolina, United States

Perform initial on-boarding of enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycleServe as a product expert on LabArchives Electronic Lab Notebook, Inventory, and Scheduler. Use product knowledge to support and train high level administration and end users.Create documentation for administrators, users, and technical staff Coordinate technical integration between different products, Single Sign-On, or other custom API development.Partner closely with regional Account Managers to help drive growth by assisting in pre-sale demonstrations, supporting active pilots, and engaging with prospective clients

Cary, North Carolina, United States

Onboarding and managing of enterprise sitesImplement Single Sign-On or other integrationsProduct training and technical supportSupport document creation and maintenanceQuality assurance testing for web and mobile app

Front-line technical support via email and phoneSupport document creation and maintenance.Quality assurance testing for web and mobile appProduct training via webinars

Raleigh-Durham, North Carolina Area

Phone and email support

Part time IT support as the program moved to Electronic Lab Notebooks

Part Time IT support for classrooms and meeting spaces across campus

Greensboro/Winston-Salem, North Carolina Area

Part time summer camp instructor