Hannah Appleman Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

New York, New York, United States

Wooster, Ohio, United States

Represented the college with enthusiasm, professionalism, and dependability; established and maintained rapport with alumni through strong communication and customer service skills, attending to more than 4K phone call inquiries during the role. Liaison between the community and the institution, leveraging organization, attention to detail, and efficiency to ensure positive experiences.➤ Fostered and maintained strong alumni relationships with the college by receiving, managing, and filtering all incoming inquiries with a demonstrated commitment to each unique individual and a strong understanding of department offerings, effectively handling questions about events, giving, volunteerism, publications, communication, and recordkeeping.➤ Analyzed and collated data metrics from demographic databases—Blackbaud and Datatel—running queries, sorting data, and producing analytical reports to determine alumni interests to best serve extensive and growing customer base.➤ Increased advisor visibility, appointment accuracy, and overall organizational efficiency by implementing an organizational system for all incoming mail – email and paper mail – creating and managing organizers and a sorting system.

Wooster, Ohio, United States

Provided registration, event planning, analytics, issue resolution, customer service, creative design, and operational organization for annual event serving 10K attendees each summer, collaborating with a team of students to ensure successful event execution.➤ Contributed to the event’s successful coordination and branding by designing creatives including graphics, signage, maps, and contact books totaling 11K+ materials, equaling 80% of the promotional and informational collateral for the annual event.➤ Increased customer satisfaction and improved event attendance and retention through exemplary management of operational headquarters, excellent problem resolution, effective crisis management, flexibility, and adaptability.➤ Managed heavy workload including Cvent registrations, maintaining exceptional customer satisfaction and contributing to the entirety of the event by working behind the scenes, out front, and assessing post-event analytics.