- Managed daily operations across Canmore and Stoney Nakoda bases, ensuring the smooth functioning of tours, front desk, pilots and ground crew staff.- Managed base inventory and gift shop management, maintaining stock levels and optimizing purchasing.- Coordinated social media strategy alongside the Tourism Manager, enhancing brand presence on multiple platforms.- Launched the Green Initiative Program, promoting sustainability and community engagement.-Led community outreach efforts and built partnerships with hotels and tour companies.

- Coordinated daily tourism operations, ensuring a seamless guest experience by assisting with reservations, inquiries, and communications.- Supported the creation of marketing materials and social media content.- Managed administrative tasks, including conducting sales reconciliations, handling payments, and assisting with inventory management for the gift shop.

- Efficiently navigated multiple programs and applications to deliver timely and accurate responses, demonstrating strong technical skills and adaptability in a fast-paced environment.- Provided exceptional guest experiences by promptly and empathetically resolving inquiries and concerns through phone, email, and live chat, enhancing customer satisfaction and loyalty.- Developed and implemented initiatives to promote employee well-being, engaging employees and enhancing their physical and mental health, contributing to a positive and productive workplace culture.- Responsible for achieving personal qualitative and quantitative targets.

- Managed social media to promote local attractions and events, boosting engagement.- Identified and addressed visitor information needs, providing accurate recommendations on local products and activities through social media, phone, email, and in-person interactions, enhancing community tourism.

- Conducted comprehensive exit interviews with patrons at diverse recreational facilities.- Accurately entered and managed data within a digital database, ensuring quality and consistency.

- Consistently delivered high-quality beverages, food, and exceptional customer service.- Upheld Rosso’s standards in customer care, quality control, food safety, and store cleanliness.- Managed cash handling duties, including nightly till closures and ensuring secure deposits.- As shift supervisor, led and delegated tasks efficiently, ensuring smooth day-to-day operations.