Assisting and overseeing all graphics and communication is delivered to International stores within agreed deadlines. Including:Artwork GraphicsSpecial creative requirements Special graphic requirementsCommunication packsVM propsUK brand materials Assisting in maintaining cost control and management of budget to ensure maximum profit without compromising brand integrity. Actively maintaining and developing relationships with all relevant departments. Ensuring that all store requests and queries are monitored and responded to within reasonable timescales.Ensuring brand consistency and integrity is maintained across all markets. Ensuring that all deadlines are achieved. Co-ordination and planning of specific market event window requirements such as Ramadan, Chinese New Year, Prom / Graduation etc. Co-ordinating and planning of all creative seasonal updates liaising with all relevant teams. Working with brands and Intl partners to co-ordinate POS/Sale materials that promote key product statement/offers. Working with brands and Intl partners to co-ordinate new store openings; ensuring all graphics and creative materials are onsite before the opening. Working with brands and Intl partners to provide information and materials to produce/source graphics, VM props, communication and special scheme elements in each local market. Liaising with the Exports, DC and UK Print Purchasing teams to ensure all required information is collated and communicated to ensure timely dispatch of materials either by freight forwarders or DHL.Advising Intl teams of new visual/operational treatments and the impact on the stores. Daily partner queries (email and phone)Ensuring the retail communications (weekly brand) are edited / distributed to store within the agreed timescales. Coordinating and produce the International monthly bulletin, distributing it to all partners.Sourcing and providing when requested training information to all relevant departments.

Managing communication for all storesHandling all store queries Designing and overseeing Daily Communications document to stores Ensuring that all communication was written in “store language”Overseeing new season launch and new product launch packs Created Bravellous magazine which was distributed to all stores and colleagues on a monthly basisCoordinating Area Managers with regards to movements, travel and subs and any ad hoc requirementsOverseeing the Customer Service function handling any escalated queries and providing support and advise to the Customer Relations OfficerCreated “Gift Wrapped” the La Senza Returns Policy which was a new no quibble policy for the businessWrote all store incentives covering mechanics, budget and prizesCo-managed incentive trips Managed and organised business conferences covering:Venue finding and negotiationLiaising with venue on all aspectsInvitations and RSVPsCreated and merged the PowerPoint presentationsLiaising with venue on lunch menu, including all allergies being coveredLiaising with venue on dinner menu, including all allergies being covered Table plans, design, centre pieces, menus, place cards Arranging all accommodationArranging all flightsLiaising with Marketing with regards to model company with regards to catwalk showLiaising with Buying with regards to samples Liaising with Visual Merchandising with regards to layout and of the venueCoordinating team building sessionsLiaising with the AV company with regards to staging, lighting and soundCreated the timetable and agenda for the dayRunning the day

Handling all customer queries and complaints via telephone, letter and emailHandling all store queries with regards to serviceEnsuring every customer received outstanding customer service at store and head office level

Performing Refunds and ExchangesManaging the shop floorLooking after VM for the storeHandling Customer ComplaintsMonitoring replenishmentDealing with staff issues including “return to work” interviews and disiplinaries

Operating the tillsHanging stock to standardsBra Measuring and FittingMeeting and Greeting Customers

Managing Budget of on average £3.1m per season for Middle Eastern Partner – 350 options, 200 average line buyDeveloping lines with Suppliers from Europe, Far East and Brazil based on Franchise Partners OTBMerchandising selected lines for Franchise Partner Presentations Presenting Developed lines to Franchise Partner for selection Presenting Best Selling UK lines to Mail Order Catalogues Creating Purchase orders for Franchise and Mail Order lines Liaising with Franchisees and Mail Order Catalogue Buyers Negotiating Prices with SuppliersCo-ordinating a new store to be built as per new look FaithIn charge of all areas of Franchise re-branding Participating in Market Visit to Dubai and Kuwait Co-ordinating and editing graphics shoot for Saudi stores Re-naming Faith Franchise stores to Faith LondonLiaising with PR and Marketing to create Faith London logoLiaising with PR and Marketing to choose graphics shots for Franchise stores (excluding Saudi) Organising new Branding on Graphics ShotsEnsuring that Oli received new branding for catalogueLaunching Franchise collections in South Africa in StuttafordsLaunching Franchise collections in Thailand in CDS storesWorking with Debenhams to launch in India Presenting trend boards to Franchise Partners Sitting in on all UK Buying meetings; Trend, Sign Offs, SWOTs etcIntroducing selected lines into Marble Arch store and had a very good reaction. Some lines sold out in a week – 12 pairs per lineCreating successful handbag line – 10% of buyIntroducing Sunglasses, Scarves and BeltsDesigning Faith Signature Print for outer design on Franchise Handbags and Purses and UK Handbag and Purse Linings Creating monthly pack to be sent to all Franchise Partners including that months image library and ideas for promotional activityReviewing all QC Sheets before fits Presenting second training programme on MIPS

Training up one member of team to Assistant Buyer Level Training up Franchise Assistant as Buyers Admin Managing Budget of on average £3.1m per season for Middle Eastern Partner – 350 options, 200 average line buyDeveloping lines with Suppliers from Europe, Far East and Brazil based on Franchise Partners OTBMerchandising selected lines for Franchise Partner Presentations Presenting Developed lines to Franchise Partner for selection Presenting Best Selling UK lines to Mail Order Catalogues Creating Purchase orders for Franchise and Mail Order lines Liaising with Franchisees and Mail Order Catalogue Buyers Negotiating Prices with Suppliers Creating the Range Plan – a rolling document for Franchise Partners to always be able to see proposed lines, ordered lines, pre-advised lines, lines on route and delivered linesCreating a 90% own bought range through all Fashion DriversDeveloping Trainers, Casuals, Wood + Raffia, Flip Flops, Footbeds, Day Sandals, Dressy Sandals, Ankle Boots, Calf Boots, Knee Boots, HandbagsAttending Micam twice a year with Franchise PartnerWorking on SP’s with Franchise Partner Suggesting a Faith fragrance which won an award for best idea and has now been producedCreating filing system for all Non Stock items (stores hardware)Dealing with all non stock orders

As below plus:Training all Buyer’s Admins Picking lines from UK styles to be ordered for Franchise Creating Purchase Orders for FranchiseInputting Franchise Orders onto the system Presenting Buying Purchase flow to all Buying Dept.Creating a training package and Training all of Buying and Merchandising on how to effectively use the MIPS system (specific to Faith) Liaising with Franchise PartnerAttending GDS

Inputting Purchase Orders onto the systemLiaising with suppliers Claiming compensation from Suppliers for late deliveriesPrinting, sorting and sending out all barcode labelsStocktaking the Print roomSorting and labelling all samples Merchandising the sample room Pulling samples and occasionally presenting the Trade MeetingCo-ordinating diaries Making all Buyers Appointments Taking notes in Supplier Meetings Labelling all samples for QC FitsChasing Red Seal Samples Liaising with PR to pick Press Samples Chasing Press Samples from Suppliers Co-ordinating with PR regarding web stories Buying liaison for the Web group Merchandising Web PagesUpdating Range PlanUpdating Critical Path Sitting in on QC fits