Produced a biweekly newsletter highlighting global DEI news, reaching 200+ firm subscribers. Curated timely content and insights to inform and engage a diverse audience. Tracked member firm activations on social media, particularly #Queerallyear, to gauge engagement. Utilized metrics to drive DEI initiatives and increase awareness. Assisted in research for the Global Business Collaboration, engaging their team in tough conversations about mental health. Contributed to comprehensive solutions and understanding. Engaged in the organization of the Women’s Forum by creating a delegation list, coordinating attending clients, and assisting with hotel and restaurant accommodations.

Managed a team of Operation Attendants. Served as point of contact for internal and external customers seeking support and information. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Successfully managed high volumes of client-facing interactions and established a strong rapport with Upper-management, Operation Attendants, and patrons.

Helped patrons learn the ins and outs of health and wellness. Monitoring patrons while they work out as well as helping them get the resources they need to better themselves. Applying customer service at the front desk, leaving our patrons feeling even better than when they walked in. Having one-on-one phone conversations discussing schedules and general questions.