Hannah Barnette Email & Phone Number

Peoria, Il, Us

Milwaukee, Wi, Us

Provide Utility Data Solutions using software & advanced analytics to formulate proactive insights, instrumental in taking action to optimize water systems, conservation & sustainability for our Utility Customers.Manage existing customer accounts, cultivate and maintain strong relationships to ensure high levels of customer satisfaction. Use industry, company knowledge, and data analytics to formulate proactive intelligence models for customers.- Use data to proactively manage events and opportunities within customer water systems.- Optimize Utility Workflows by incorporating proprietary water system management analytics software.- Work to achieve customer-specific KPIs related to their AMI Deployment and formulate the path to maintaining long-term efficiency & system health maintenance. - Understand and utilize the entirety of AMI System Infrastructure including Network as a Service (NaaS), Software as a Service (SaaS), Advanced Analytics, Company Product lines, and Utility Use Cases to provide the best experience for our customers.- Partner with the Badger Meter Training Team, Technical Support, Customer Service, Project Management, and Field Sales Support to deliver a high level of customer satisfaction and to ensure water system optimization.

Camden, Nj, Us

Recognized at the American Water 2022 National People Awards as an 'Innovation Contributor' for developing a process that utilized advanced analytics software and AMI water data to mitigate and proactively resolve leaks. This reduced truck rolls for service orders, emergency calls, leak investigations, high bill complaints, back-office work and a reduction of non-revenue water loss by lowering the number of gallons produced and pumped that would have been wasted in the form of leaks. Customers benefited from this process by receiving a quicker resolution to a high consumption event, reducing the impact on their bills, as well as minimizing additional water damage to property.- Facilitated the expansion of AMI Leak Resolution Processes into all American Water service areas in the state of Illinois.- Utilized MDMS (Meter Data Management) software platforms to produce and analyze water consumption data. - Provided a high level of Customer Support Excellence by communicating directly with customers regarding high consumption events and initialized immediate follow-up action.- Created and managed location-based filters for prioritizing alerts for 80K+ smart meters.- Used AWS Quick Sight Business Reporting tools to identify and prioritize actions taken on Inactive with Consumption Premises to help reduce non-billable water loss throughout the State.- Investigated Theft of Service accounts and implemented solutions to prevent future water service theft.

Camden, Nj, Us

Provided all-encompassing Water Utility Operations support within my local water district (around 75,000 connections) and direct administrative support to the Sr. Manager of the Western Division. Worked closely with Customer Service, Field Operations, Transmission & Distribution, Water Quality, Engineering, and District Management. Received the highest "outstanding contribution" designation on my first yearly review; promoted to a state-level / corporate position which broadened the scope of responsibility to every ILAW service territory in the state of Illinois (around 255,000 connections).

Provided all-encompassing administrative support to CEO/President, Executive Vice President, and Sr. Vice President. Handled a wide range of administrative and executive support-related tasks involving clerical, administrative function, research, and management roles. Communicated with clients, business partners and vendors on behalf of the Executive Staff.

Peoria, Illinois, Us

Contributed to the smooth running of the technical administrative function within the business by providing support to the Executive Staff, managing daily business operations, and assisting within multiple departments as needed. Provided direct support to three C-level executives. Expanded involvement into new departments such as HR (new-hire onboarding), Accounting/Expense management, Marketing & Business Development, and general on-site Office Management.

Peoria, Illinois, Us

Provided technical support by fulfilling various IT administrative tasks and assisting in multiple departments as needed. Gained experience working with the development of a SaaS Data Analytics platform that provided customizable solutions connecting data, processes, and partners, enabling decisions by providing real-time visibility to create actionable insights. Promoted to an Operations role due to high performance and expansion of duties beyond the original scope.

Peoria Heights, Illinois, Us

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responded to incoming IT service desk calls and provided first-level desktop and application support. Administered company user accounts & security access roles. Gained experience working with Microsoft Azure and Office365 online enterprise solutions.