Process hourly payroll for several stores located throughout the Carolinas.

Coordinate hiring activities. Prepare and post job ads online for each Hickory Tavern location. Conduct resume and phone screens. Maintain candidate database. Handle records and paperwork as necessary. Resolve issues as the arise (e.g. interview cancellations or reschedule requests). Communicate with team to assess hiring needs.

Coordinated all ancillary revenue sales during events (e.g. parking, lawn chairs, blankets, upgrades, VIP Club, etc.). Scheduled team members for each concert. Managed and supervised team during shows; covering multiple locations throughout the venue. Processed sales reports. Coordinated the implementation of new cash-to-card program and all reporting required at the end of the events. Assisted box office with clerical duties.

Responsible for weekly inventory, ordering product, and unpacking then organizing received items. Assists in hiring process, as well as training new hires. Aid manager with weekly scheduling of hookah attendant team when needed. Maintains appearance and functionality of hookah station. Ensures efficiency and quality of product served to guests.

Set-up, pack, and serve hookahs to guests. Keep station clean and organized. Thoroughly wash used items. Re-stock materials when running low. Communicate inventory count with management as needed. Provide excellent customer service to guests during their time in the restaurant.

Collected and inputted information of 300+ international bluegrass festivals into a detailed spreadsheet. Facilitated with supervisor and fellow intern in organizing and inventorying merchandise for events. Managed operational functions as required for the business and clients. Researched sustainable resources and activities for the World of Bluegrass festival. Collaborated with team members to ensure seamless excel spreadsheet execution. Established and maintained credible, professional relationships with upper management, and team members.

Edited images in Plotaverse & created GIFs in Photoshop for artist use and promotion. Recorded and catalogued song placement information. Interacted with viewers on artists' YouTube Channel, responding to comments regarding the content. Collaborated with team to prepare for their annual holiday party in December.

Performed administrative duties as needed from the Box Office Manager and Supervisors. Sold and distributed admission tickets and passes to patrons at events. Implemented quality customer service in person and over the phone. Processed payments for tickets according to established standards and procedures. Operated Ticketmaster system for show and event tickets efficiently.

Month-long apprenticeship with Spoleto, a performance arts festival in Charleston. Successfully learned important details about festival happenings, and was trained on Tessitura ticketing system within the first week. The following time I processed constituent purchases. Also updated accounts, or added in comments about interactions as needed. Professionally answered any constituent questions both in person and over the phone. Ensured all policies and procedures were followed for ticket booths on location. Worked well with other team members, supervisors, and upper management to successfully ticket festival events and ensure positive customer experiences.

Operated POS system register to conduct cash and credit sales. Keyholder to store; expected to open and close up independently. Interacted with customers to ensure a positive experience. Further developed relationships to gain return customers. Made sure the Taylor machines in the store were operating as expected, and kept clean. Communicated with manager about anything pertinent. Received and stocked truck orders.