Hannah Best Email and Phone Number

Currently in a pivotal role in growing Guitar Center Lessons student acquisition and revenue. In 2020, Guitar Center took Lessons online. My role in this development has been to create the training, communication, and corresponding support to teach our associates three new systems for launching online lessons virtually for both students and instructors. I am also responsible for working to create national strategies to help achieve forecasted sales goals with initiatives to attract and retain students and instructors.

Recruited music teachers with the field and HR team, increasing the number of independent contractors by 67% (931 teachers) in 2018 to support expansion of M&A retail locations. In addition, reduced the amount of time it took to hire a new associate from 68 days to 36 days in an ongoing effort to streamline the process.During this time, transitioned teacher on-boarding to a paperless system.Trained and hired recruiter within HR to find and hire teachers to meet rapid store growth. Handled all teacher related questions and concerns in the field.

Developed the lesson business over a five year period with net sales of 6M. Grew the private lesson student population by 37%. Exceeded M&A lessons sales forecast 16 out of 20 periods.Increased the average tenure of an M&A student by four months with meaningful retention programs.Branded the lesson program with marketing to speak to the quality instructors. The Lesson Studio, great teachers, inspired learning. We increased the student population from 25K to 36K during my tenure.We increased the music teacher population from 1,500 to 3,490.

Managed the largest and fastest growing lesson program for Music & Arts, adding 352 students in 21 months.Introduced the first in-store stage concept for Music & Arts, hosting 143 events in 2011. Over 200 events in 2012. Completed training for all new associates in the point of sale, rental contracts, sales, lessons, and customer service related information.Reported to District Manager/Human Resources Department on hiring for new employees and teachers. Interviewed and hired over 60 teachers in 24 months. Maintained staff schedules, overtime, and compensation. Developed new strategies to continue lesson growth.

Certified as an expert in Maryland and Texas on Lawn & Garden equipment.