It Service Desk Analyst
Current• Experience in the working of an ITIL helpdesk.• Responsible for handling sensitive/confidential information.• Gaining access remotely into computers for the purpose of troubleshooting applications, applying add-ins and peripherals.• Instructing on the use of software and hardware devices.• Working as part of a multi-disciplinary, multi-cultural team.• Capable of understanding complex cases via the telephone.• Understanding and implementing Welsh Government protocols and procedures.• Working as part of a broader team to tackle multi-regional impacts.• Training and supervising new personal.• Champion of the service desk, assisting team leader to close overdue and more complexed cases that colleagues have difficulty with. • Counter Terrorism Clearance – February 2017.
