It Service Desk Analyst
Current- Experience in the working of an ITIL helpdesk.
- Responsible for handling sensitive/confidential information.
- Gaining access remotely into computers for the purpose of troubleshooting applications, applying add-ins and peripherals.
- Instructing on the use of software and hardware devices.
- Working as part of a multi-disciplinary, multi-cultural team.
- Capable of understanding complex cases via the telephone.