• Oversee the hiring, training, and promotions of 50 student employees in the Member Services department• Establish learning goals and professional development programs to prepare student employees for future careers• Coordinate and implement events including Staff Olympics and recognition banquets for more than 500 student employees • Recruit employees for 12 different program areas by creating and delivering presentations to classes and student organizations• Assume responsibilities of Assistant Director of Member Services during position's vacancy by reporting directly to Associate Director Financial Operations

• Conducted new-hire interviews, facilitated hiring decisions, and communicated employment results to candidates• Onboarded and trained 20 new student employees per semester while improving upon and implementing new training regimens• Facilitated talent management by providing coaching and professional development opportunities for over 100 student employees • Served as student liaison for employee concerns about compensation, benefits, and payroll• Participated in the search for a new Director of Campus Recreation by facilitating round table discussions between student employees and Director candidates and providing feedback to search committee

• Provided superb customer service to the facility’s diverse group of students and community users• Mediated conflicts between patrons and reconcile misunderstandings about policies• Supervised team of 6-8 student employees per shift while communicating with professional staff • Oversaw the transactions and reconciliation of all financial activities on a given shift, sometimes reaching thousands of dollars• Responded to any emergencies including injuries, conflicts, and weather threats

• Diagnosed pain points for internal clients and leveraged enterprise design thinking model to create client-centric solutions• Collaborated and conducted interviews directly with sponsor users from each client to develop user-focused, customized solutions• Supported Learning Partners across four geographies through the implementation of 19 live sessions of a leadership workshop• Assessed IBM’s need for an organizational development practice and proposed an activation plan for an enterprise-wide redesign• Benchmarked IBM’s organizational development capabilities against industry leaders to inform recommendations for improvement• Served as a project manager and acted as a liaison between intern project team and executive sponsor to provide project updates• Drove creation of Leadership Development Consulting playbook to ensure consistency among all current and future consultants• Optimized internal processes by collaborating with five teams across three countries to automate email communications to learners

• Analyzed the current state of on-boarding and presented recommendations to increase employee engagement and retention• Evaluated the long-term impact of existing professional development programs and recommended improvements • Recruited for entry level positions across two departments by reviewing resumes, interviewing candidates and providing feedback to hiring managers• Reported on market and competitor wage data across 18 states and 2 countries to be presented at annual compensation meeting

- Orchestrated enriching activities and field trips for students ranging in age from 3-14 years old- Corresponded with parents individually and collectively through weekly newsletters- Guided counselors through handling conflicts with parents or campers in a professional manner