Planned, organized, and executed events in the call center based on holidays or appreciation events, such as Customer Service Week and Associate Appreciation Week. Supported the Manager by performing various administrative assistant duties as needed, including scheduling meetings, taking notes, sending appropriate follow-up communications, and updating processes for the department. Supported the Supervisor team by utilizing Salesforce and Sharepoint to run reports based on the agent’s KPIs, reservation bookings, and to monitor account management.

Trained new hires on attraction operation procedures with a focus on safety and guest service standards. Served as Safety Representative and Team Member Satisfaction Representative at different times. For both roles, attended meetings held by the respective committee and brought new and updated information back to the attraction. Worked with the leadership team to create communications and incentives based on this information. Set up break areas for holidays and birthdays, with coordinating potlucks or catered foods. Assisted the leadership team by supporting other attractions when attendance was low or when additional staff was needed for in-park events.

Trained new Crew Trainers on training procedures, scheduled training times, and kept record of all completed and in process training. Supported Scheduling and Training Managers by advising best pair-ups between trainers and crew members and keeping all training materials and records up to date. Set up break area for holidays with coordinating potlucks or catered foods. Assisted management team by working additional shifts, flexing shift times based on need, and working holidays when needed.