Hannah Burn Email & Phone Number

Kirkland, WA, US

• Promoted to lead GTM and customer and employee experience advisory for the $50M State & Local government business. Set strategy for multiple cross-functional leaders and that directly guides team of 20+ individuals..
• Lead and execute State & Local Government business plan.
• Advise government customers on best practices for customer and employee experience and human cenered design.
• Partner with government customers to develop CX and EX roadmap stratgies & maturity models.

• Led development of government specific assets and product insights that built a foundation for the government GTM practice. Advised government customers on best practices for customer and employee experience programs..
• Built and launched multiple Government Product Solutions, including first-ever government CX benchmark at Qualtrics.
• Created foundational XM advisory materials for government, including: maturity models, strategy roadmaps, program best practices, workshop templates, and more.

• Provided strategy, design, and research services to public and social impact partners.
• Leading cross-sector teams to define and achieve project and product goals.
• Creating and managing project roadmaps to maintain momentum and track progress.
• Building business models to analyze opportunities and attract investment.
• Researching and analyzing organizational, market, and user data to inform strategic plans.
• Designing user journeys and workflows that inform product functionality and strategic goals.

Greater Seattle Area

Responsible for analyzing some of the County's largest budgets and business plans in the Department of Natural Resources and Parks (DNRP). Identified opportunities to further County-wide strategic priorities and briefed the County Executive and Senior Leadership on key strategic decisions. Supported implementation of enterprise-wide performance management.

Port Townsend, WA

• Performed feasibility and financial analysis on three new potential lines of business to inform long-term organizational strategy and investment decisions. Conducted market and operational research to assess market.
• Glamping Feasibility Study & Pro Forma
• Sustainability Plan FrameworkConducted a comprehensive assessment of an under-developed area in Port Townsend, with the focus on determining barriers to economic growth and sustainability. Crafted a City strategy to.
• Howard Street & Upper Sims Way Subarea Plan
• Subarea Economic Development Implementation Plan

Seattle, WA

• Assisted FBOD's Lean Specialist with transitioning the department to Lean Management. Designed branding for FBOD’s standard work documentation, and created a system to efficiently document, brand and store 1,400.
• Finance Process Information Center Platform (internal website)
• "A Better Run Government: King County's Finance Division Goes Lean" (case study)

Seattle, WA

• Produced high quality radio segments for KUOW's daily show. These ranged from long-form storytelling to short news updates. Produced and executed an hour-long, live special on the history and identity of one Seattle.
• Specialized coverage in: transportation, immigrant and refugee communities, tech trends, addiction and opiate use, South Lake Union.
• Newsboss & Trello Process ImprovementsPromoted to permanent staff after completing a four month internship. Promoted again to Producer II after 17 months.

Berlin Area, Germany

Consulted start-up seeking to redefine the employer/employee match making process on their key product development and strategy. Developed a theoretical framework for organizational culture that served as a backbone of the product's employer and employee profiles. This framework was used to secure initial investment capital.

Berlin, Germany

Published blog articles and photography for NPR Berlin, covering local Berlin stories. Recorded listener testimonials for the NPR Berlin annual membership drive.

Providence, Rhode Island Area

As Vice Chair of Communications for this annual design conference, led the 2013 Communications Team, providing support and guidance on development of the conference communication and marketing strategy. With other members of the leadership team, identified the organization's core values and wrote the official vision and mission statement. As Special Event.

Seattle, WA

Managed front staff for one restaurant location, including training, scheduling and resolving internal conflicts. Conducted food and beverage ordering and accounting for two restaurant locations. Started and maintained both restaurants' social media presence.

Seattle, WA

Wrote press releases, developed and contributed to NARAL's blog and compiled a daily publication of choice-related news.

Chiang Mai, Thailand

Maintained the company website, conducted research on Thailand's social, cultural and political topics, interviewed clients. Wrote and published reviews, profiles, a bi-monthly events calendar and two feature articles.

Masters Of Public Administration, Public Administration

Independent Capstone to create an Evans School case study, includes: interview case participants, researching case challenges, writing.

2016 Fellow, Washington State Politics & Policy

Participated in a six-month, intensive fellowship that combines policy and politics in Washington State. This fellowship empowers.

Bachelor Of Business Administration - Bba

Activities and Societies: A Better World by Design, Attitude Dance Company, Sustainable Food Initiative, Brown Entrepreneurship Program.