Customer service and sales agent. Assisting with inbound and outbound calls on initial inquiries.

Manage and track inventory.Schedule and coordinate production runs with sales, shipping, production and management departments.Supervise and quality check production preps for each run.Implemented new processes to reduce waste and improve efficiency.

Work with various special needs clients in either group or one on one clinical settings, targeting individual goals such as communication or behavior.Monitor and notate clients overall health, progress and well being.Assist specialist with maintaining clean and organized work spaces.Worked with treatment teams and family members to assess, adjust and maximize treatment plans as well as individual goals.

Implemented record filing systems to improve overall organization and management.Scheduled office meetings and client appointments for all staff.Developed and updated spreadsheets and data bases to track and analyze performance and sales data.Managed phone and email correspondence, as well as any incoming or outgoing mail or parcels.Monitored and handled customer satisfaction.Track and manage customer invoices and payments. Organize and coordinate company events.

General office duties such as maintaining records databases, ordering supplies and basic bookkeeping work.Greeting and assisting walk in customers.Schedule and coordinate staff meetings.Track and manage employee schedules and client appointments.Answer incoming calls and manage follow up contact with customers as needed for orders or services.Manage online store and shipping. Track and stock inventory as needed.Organize company events such as open mic nights for clients, large sales and company anniversary parties.