Supporting SME's across Southampton, Portsmouth and the IOW to achieve their aspirations. Leading 14 Local Relationship Managers who pro-actively engage with our local clients to support them and their businesses to grow and navigate the road ahead. I am proud to say we are the only bank on the High Street to offer a local face to face relationship.

Head of Conduct and Ops Business Team supporting customer facing colleagues with all aspects of principle risks including risk management and risk mitigation. Standing shoulder to shoulder with business stakeholders to achieve a mature Control Environment.

Supporting colleagues to development their skills in Commercial Lending and support Small Business across the UK Economy. Optimising customer and colleague journeys through operational innovation and ideation - driving digital solutions to support Businesses to thrive.

Drive / support my team to achieve 'whole of Job'; sales, service & quality. Engaging key stakeholders from Cashiers to Regional Managers to support stratgey & processes. Creating a team atmosphere where everybody wins; customer's, advisers & company.

Helping to develop & support Retail, Mortgage and Investment Collegues across the Banks network to ensure our customers are protected (Holistic Protection Advice & General Insurance). Coaching individuals through multi-channel solutions from Performance Director to Personal Banking advisers giving confidence in process / proposition to have an educated / informed conversation putting our customers needs first.

Identify gaps in customers financial planning from Investments to holistic protection advice. Presenting personalised bespoke solutions to facilitate customers to realise their dreams simultaneously protecting themselves and their families should the unexpected happen.