● File medical and vision insurance claims to primary and secondary insurance providers● Accounts receivable ● Maintain and research medical coding through Waystar● File patient records physically and electronically ● Ensure that patient visits are coded correctly and sent to the correct insurance ● Utilize the software system NextGen Healthcare to input patient info, office visits, etc● Pedantic editing and ensuring that diagnosis codes, modifiers, and units are congruent with patient's visit and doctors approval before billing to insurance ● Conduct authorizations on visits, procedures, or drugs for patients● Utilize the software system WhitePlume and Waystar to scrub, retrieve, and process different diagnoses and codes to ensure accuracy before billing to insurance ● Collection and distribution of of incoming mail from USPS throughout company and deliver it via interoffice or by hand to authorized persons● Provided patient communication through outbound and inbound telephone calls ● Provided customer service and supported patients with their inquiries and questions● Provided information about patients billing questions● Handle highly confidential patient records regarding HIPPA laws