Operations Manager of a New Opening City Centre Hotel, 100 Bedrooms with in-house restaurant and bar. Recruitment of Management Team and Team Members. Training and Development of 35 individuals of which 90% were brand new to the brand and company.

A 63 Bed Hotel in a rural area with in-house restaurant and bar. Accountable for 3 Members of the Management Team and 20 Team Members. An older business which required a lot of focus to ensure brand standards and expectations were continued to be met. Upon my arrival to this business team engagement was very low and guest scores well below the targeted for the business. Prior to my departure Team Engagement was up 34% vs the previous year and Guest Scores combined had improved in excess of 15%… Show more A 63 Bed Hotel in a rural area with in-house restaurant and bar. Accountable for 3 Members of the Management Team and 20 Team Members. An older business which required a lot of focus to ensure brand standards and expectations were continued to be met. Upon my arrival to this business team engagement was very low and guest scores well below the targeted for the business. Prior to my departure Team Engagement was up 34% vs the previous year and Guest Scores combined had improved in excess of 15% above target with Trip Advisor hitting the Number 1 spot for the area the first time in the sites history of over 20 years. Regional incentives were continuously won and the number 1 spot on the regional guest results table constantly achieved. Show less

Assistant Operations Manager of a 63 Bed Hotel in a Rural Area with in-house restaurant and bar facilities, serving both breakfast and dinner. A short role due to a promotion to the Operations Manager of this business after 3 weeks.

A 141 Bedroom Hotel in a Vibrant City Centre Location. As an Assistant Operations Manager I was accountable for supporting the operations manager with the day to day operations of the business including the leading and managing of both the Reception and Housekeeping Teams consisting of 30 individuals. Operational tasks within this role included; budgeting, forecasting, financial and health and safety compliance, recruitment and selection, training and development.

Being a part of the graduate scheme for Premier Inn with a goal to be offered a permanent position for the company. During my year long scheme I had the chance to work in several different hotels and all 4 departments of the hotel; reception, kitchen, housekeeping and restaurant. I also learnt the management and leadership talents for the business and how to put these into action on a daily basis. Throughout this programme I was able to gain valuable networking experience through the daily… Show more Being a part of the graduate scheme for Premier Inn with a goal to be offered a permanent position for the company. During my year long scheme I had the chance to work in several different hotels and all 4 departments of the hotel; reception, kitchen, housekeeping and restaurant. I also learnt the management and leadership talents for the business and how to put these into action on a daily basis. Throughout this programme I was able to gain valuable networking experience through the daily operations and executive management through presentations and in house development programmes. Show less

Working in a busy high pressured environment ensuring customers receive quick efficient service and quality food. Having the ability to operate effectively in all areas of the business including, front of house, drive through and kitchen.

Working within a fine dining establishment ensuring all customer needs are met and undertaking general waitressing duties.