Hannah Crystal Email & Phone Number

Strive to "make it easier" for Cella by Randstad talent and internal employees through:• Aid and assist both Cella talent and Cella internal associates with the transition to Randstad's systems and processes.• Create Standard Operation Procedure documents and FAQ sheets.• Act as liaison between Randstad's Payroll, Field Operation, HR Support teams and Cella by Randstad's teams to ensure talent expectations can be met without creating additional work for sales and recruiting teams.• Analyze standard processes against old Cella processes and suggest improvements to make it easier for our talent and associates to focus on their jobs.

Leading a payroll team of 2, I ensure timely multi-state payroll collection, time entry, and communications, administering $50M in talent and staff payroll for 1K+ weekly. Key contributions:• Orchestrating complex payroll responsibilities in concert with the payroll vendor including gathering tax rates and registering new accounts with tax collectors, including state unemployment, local tax, and payroll withholding • Steering the shift from bonuses to earned PTO• Delivering accurate payroll submissions by tight deadlines with a 99.9% accuracy rate • Reconciling accounts across multiple systems, ensuring hours, pay, and checks align across reports• Partnering with the contracts department to monitor contract requirements for 100+ clients• Creating and training the entire payroll team in <3 months • Monitoring compliance with state PTO laws and the new company’s standard operating practices• Serving as payroll subject matter expert (SME) and chief point of contact for customer support on timesheet and login issues, answering 40+ daily payroll email box inquiries

Rockville, Maryland, United States

Leading the payroll system modernization, I built the process to upload new talent information into the system including linking onboarding processes with the database and exporting data to eliminate 100% of manual entry errors. I simultaneously oversaw the processing of $500K in weekly payroll for 600-700 talent staff and employees across 4 companies. Key contributions:• Led a change initiative to close/reopen tax accounts in <1 year• Oversaw complex closure of 264+ tax accounts and the reopening of 160+ new tax accounts • Created and improved payroll processes from the ground up including time collection, time entry, holiday processes, tenured bonus process, and tax accounting to achieve deadlines• Onboarded 2K+ talent on assignment, overseeing tax forms, legal systems, and payroll entry for 10-15 weekly new employees• Eliminated 6 positions from the time collection and entry process to reduce manual efforts • Researched payroll process efficiency and compliance improvements• Introduced automated reporting• Presented to managers to inform continuous improvement decision-making including recommending new hires• Coordinated change process forms including address updates for tax accounts to accommodate an office move

Rockville, Maryland, United States

I onboarded 700-800 talent on assignment in <2 years and processed $400K+ in weekly payroll for 500-600 staff. I also coordinated with 14+ vendors to implement BMS systems, including managing logins to capture weekly time calculations. Other key contributions:• Calculated PTO, tenured bonuses, holiday pay, and sick time by locality or state • Authored and implemented standard operating procedures (SOPs)• Trained new internal employees on payroll and timesheet processes

Baltimore, Maryland Area

The BOSS Group is now Cella, Inc. Delivering robust HR and recruitment support for a branch with 30 employees, I sourced, screened, and interviewed creative talent for employment in concert with talent recruiters. I assumed leadership of managed programs to onboard individuals for 20-30 key clients utilizing client systems. Other key contributions: • Achieved or exceeded all weekly and monthly business goals for 14 consecutive months • Sourced and scheduled 17 qualified talent professionals placed on assignment • Positioned the company for continued growth by generating sales leads for sales representatives • Authored, maintained, and distributed Excel reports, talent lists, and other pertinent information • Mitigated risks by performing thorough background and reference checks on potential talent • Administered software and skills assessments to gauge proficiency levels of creative talent • Onboarded new talent and processed paperwork and timesheets to enable seamless workflows • Raised the profile of the organization by cultivating relationships with local colleges and universities • Balanced SRC responsibilities across 4 regions while sustaining Baltimore branch responsibilities• Trained and mentored 8 high-performing sales and recruiting coordinators • Boosted employee morale by implementing “Improvement Focused Fridays” learning & development sessions• Crafted and rolled out an impactful sales & recruiting coordinator manual with training content and reference guides

Baltimore, Maryland Area

Presiding over an expansive residential territory, I prepared competitive estimates for 25+ proposals weekly and sustained customer relationships to drive 30% in repeat sales.

Columbia, Maryland

As sales manager, I fueled sales increases of $250K in <1 year across Baltimore County and Baltimore City, ranking as #1 sales leader for 10 months. I played a key role in the store achieving 2nd highest-grossing among 50+ stores. I also directed 3 top sales associates to achieve record performance.

Columbia, Maryland

I drove excellent customer service while performing cashiering, inventory, and customer assistance. I guided customers in signing up for store credit cards and led sales to build customer loyalty. I earned the sales and customer service award in summer 2009 for beating sales goals and creating an exceptional sales experience for customers.

Columbia, Maryland

Overseeing a range of hiring, inventory and sales responsibilities, I conducted 100s of makeup demonstration weekly, for a diverse group of clientele. I also trained 5 new employees in product knowledge, sales processes, and inventory.

Columbia, Maryland

I entered catalogue orders and contacted customers when orders arrived at the store. I also guided customers on clothing selections tailored to individual needs and fitted them for suits as appropriate. Other contributions:• Stocked inventory, closed the register, and delivered daily profits to the bank• Directed clients in signing up for store credit cards • Produced the top sales in Maryland in the month of December 2007